"Machine malfunctions and customer service is atrocious"1.0 starson by saxcymbal
Pros: I like the idea that you should be able to load up the player with 120Gb's worth of CDs and all of this should be portable.
Cons: My machine seized up after loading HD with about 75 to 100 CDS. It became impossible to navigate around the HD.After meeting their requirements for warranty service I was given an RMA and told to ship my machine to them.....I thought for repair...
Summary: This is a company which makes a product of doubtful value and has a system of customer service that is arrogant and obstructionist to the customer. To cimmunicate with tech support from their web site is the beginning of one of the most bureaucratic set of obstructionist procedures that I have ever experienced. If you phone the tel number for tech support you are on hold for 20 minutes then they tell you to leave a message and they will phone you back......welll believe me that never happens....and I called on a Wednesday which is what they call one of their less busy days. At one point, before the replacement machine was sent to me, I was able to actually get through and speak to someone and I asked the lady how the repair was coming along on my Archos 5....I asked to speak with the technician but she said that was not possible. She said that my machine was being recalibrated and that the HD would be OK....I had about 100 CDs on the HD and I didn't want to lose all of that because it took a fair amount of man hours to load all of that content. Then I got a package in the mail from Archos and it was not my original machine.....it was a new machine with a an empty HD and they kept the original packaging and the owners manual...also they chose to totally ignore a letter that I enclosed in the origianl package that I sent....and not respond to any of the queries that I had made......Now when I try to phone them I get the 20 minutes on hold but this time you can't even leave a message because the voice box is full. This machine cost me over $400.00 Canadian counting taxes and I really feel like I have been royally suckered. Would you go ahead and re-install 100 CDs on this new machine, considering how much time that takes, if you knew there was a good possibility that the screen would freeze up again and make navigation around the HD virtually impossible ?