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"Hindsight is 20/20 – I'd have to pass on this unit/company if i were you."
1.0 starson by acatspawPros: Great Stat's on paper!
Cons: Will nickel and dime you too death!!!& Really disreputable customer service.
Summary: You have to pay for functionality to the point of insult!!– everything costs you extra. Plug-in's – you have to pay. Browser – you have to pay. Want to download the TV Guide listings? Buy the DVR Station and you find out that the TV Guide Listing's is only free for the first year, after that guess what? You have to pay. Case that comes with the unit is completely useless, you may as well wrap it in a single piece of tissue paper, but guess what? You can pay for a half decent case from the company (the 604 came with a good case)
Everything about this product, including it's marketing, was designed to milk you of your hard earned $. Everything! You really hard to believe how far they went until you buy the product. Even really simple things like not including necessary parts with accessories you purchase.
Customer Service: really really poor, if you have a problem with your shipment, like i did, they'll give you the complete run around and out and out lie to you. Oh sorry sir the product you ordered isn't in stock (that's not what your web site says) Oh sorry sir we just shipped it, you should have the tracking number soon, but days later you still doesn't have a tracking number, and when you call up you get another Rep end up saying the same thing - Oh sorry sir we just shipped it, you should have the tracking number soon. You'll have to threaten to cancel your order before you get any action, and even when i pressed the rep, he suggested that if i cancelled my order it may be subject to a 15% restocking fee even though they haven't even taken it off the shelf and shipped it yet. ***?
Having used the product for a while now, while is a pretty good device, it cost me a lot more $ (Cost me over $650 all in) then i feel it was worth, and all the nickel and diming and really slimy customer support all left a really bad taste in my mouth, such that i can't recommend buying it on the principle of it. Wait 6-8 month's until the competition from more reputable companies catch up.
- 6 replies to this review
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I think that acatspaw was right on and people ought to be aware of everything before they decide to purchase a product. No matter how good a device it is (and this device does many things exceptionally well!)it is only as strong as the company behind it. I too am concerned that everything is "an extra" with this device. More importantly, the TV guide listings have been unavailable for a month and I have no idea when they will become available. The DVR function was important for me and I intended to use it to record the Olympics. Guess what? DVR is useless without the "channel guide" and the server has been down for a month. This company did not have the courtesy to email its subscribers to tell them this or to put any information on the website. (Of course not-why tell someone who is planning to use this as a DVR that they cannot!! Might not buy the device!!) I had to hold on the phone for nearly an hour to hear this from a tech rep. No idea when it will be back up either. So do you really want to spend $300 to $400 for a device that might not have support down the road. A company that cannot get a server up for a month does not instill much confidence for the future!!
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I think this rating is not applicable to the product but the customer service of the company that the product was purchased from!
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hey, you put tat i only have the DVR listings thing free for one year i dont know what that means .<br>is it that i wont be able to record TV shows like LOST or House for free and i would have o pay after that or what is it you mean???<br>please im on the verge of buying a PVP and i saw your review and i didnt get please reaply soon. thanks
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I don't know which is worse, being charged for every little thing or Creative Labs lack of add ons and accessories for my Vision W 60gb. No case options, but crappy aftermarket, no cradle, no good way to attach to home theatre system, CF card adapter, but none for SD (the more common memory card now). At least you can get some accessories for this one. I am tempted to switch but I don't care for Archos' business practices either.
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i mentioned your username in my user opinion, because i had the same thing happen<br>to me.... just totally agree with you....<br> thanks.
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So the Archos nickels and dimes you to death? And the iPod doesn't do this? hmm.....
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