"Hindsight is 20/20 – I'd have to pass on this unit/company if i were you."1.0 starson by acatspaw
Pros: Great Stat's on paper!
Cons: Will nickel and dime you too death!!!& Really disreputable customer service.
Summary: You have to pay for functionality to the point of insult!!– everything costs you extra. Plug-in's – you have to pay. Browser – you have to pay. Want to download the TV Guide listings? Buy the DVR Station and you find out that the TV Guide Listing's is only free for the first year, after that guess what? You have to pay. Case that comes with the unit is completely useless, you may as well wrap it in a single piece of tissue paper, but guess what? You can pay for a half decent case from the company (the 604 came with a good case)
Everything about this product, including it's marketing, was designed to milk you of your hard earned $. Everything! You really hard to believe how far they went until you buy the product. Even really simple things like not including necessary parts with accessories you purchase.
Customer Service: really really poor, if you have a problem with your shipment, like i did, they'll give you the complete run around and out and out lie to you. Oh sorry sir the product you ordered isn't in stock (that's not what your web site says) Oh sorry sir we just shipped it, you should have the tracking number soon, but days later you still doesn't have a tracking number, and when you call up you get another Rep end up saying the same thing - Oh sorry sir we just shipped it, you should have the tracking number soon. You'll have to threaten to cancel your order before you get any action, and even when i pressed the rep, he suggested that if i cancelled my order it may be subject to a 15% restocking fee even though they haven't even taken it off the shelf and shipped it yet. ***?
Having used the product for a while now, while is a pretty good device, it cost me a lot more $ (Cost me over $650 all in) then i feel it was worth, and all the nickel and diming and really slimy customer support all left a really bad taste in my mouth, such that i can't recommend buying it on the principle of it. Wait 6-8 month's until the competition from more reputable companies catch up.