HP DreamScreen 100 (10-inch)

Pros: Photos are sharp

Cons: Customer service, no mac support, limited video formats, facebook connection

Summary: This product does look sleek and has lots of promise but it is under-engineered and to me, substandard given its hefty price tag. First, the product does not synch to MACs at all. If you have a MAC, keep looking. Secondly, no touch screen is a real pain and the calendar app is basically useless you only want to see the date. Thirdly, the connection to Facebook was impossible for some accounts. This was the most bizaree qwirk and ultimately was the reason I retuned it. I could connect it to mine but not my friends even after changing her username and password three times. Three calls to tech support totaling 2.5 hours did not resolve the issue. And along the way, I was promised 3 return calls by "Cindy" and "Dan" who had very American sounding names but who were obviously in India. Last names were strangely "unavailable". Hmmm. Almost as if they knew there would never be a returned call and did not want a complaint with their real name tied to it.

In short, what was supposed to be a gift turned out to be a frustrating experience and I will not be purchasing another HP product after this experience and given the TERRIBLE customer service. A note to HP...if you promise you will call a customer back on three different occassions, perhaps it would be a good idea to keep ONE of those promises!