Microsoft Xbox 360 Play & Charge Kit (white)

I have had 2 of these cables for about 2 months, and they have always worked flawlessly.

About 18 hours ago, I needed to charge 2 controllers/batteries. I plugged them into my laptop USB ports (like always), but after 10 hours the lights on both remained red, meaning the charge had not finished.

As this was longer than usual, I thought there may be a problem with my laptop USB ports, so I plugged the cables directly into the Xbox so they could charge overnight (and yes, I shut down the Xbox through the dashboard so the batteries could charge with the Xbox off). In the morning, the lights were still red.

1 of the batteries is 2 months old and came with the charging cable, and the other is about a year old.

I could find no support for this on the Xbox website.

This product would score much, much higher, but after waiting over 6 hours for this thing to charge (while connected to the xbox 360 all night) took much too long to charge. I was expecting maybe a 2-3 hour charge, but why does it take the "Play & Charge Kit" so damn long to charge?! I left the Xbox 360 on all night without playing games on it either (standby mode).. I thought I could keep playing till' it was fully charged, but I was too tired to continue on.

I wish I would have looked at more reviews online before making this purchase. I've read elsewhere that the "Xbox Quickcharge" set is a much better product. All you do is pop in a battery and it charges it in just a few hours. Sure, it's costs a little more, but it will save you a lot of time and money in the long run. The "Play & Charge Kit" has given me little value and taken a lot of my valuable time. So, my advice goes to you, fellow gamer, unless you wanted a wired controller, do NOT buy this product!