Belkin USB Print Server print server (2 ports)

Never wrote a review in my life but I feel compelled to do this.

Purchsed this like many others for easy printing. Worked ok for my Canon photo printer but then tried to hook my HP Laserjet 1000 that's where the fun begins tried everything I could to solve the problem myself.
Then called Belkin support after a 1/2 hour of trying to get through the language barrier I was told that my printer was not supported. This was my first question to the support rep who stated yes it's supported.
I would never purchase Belkin equipment again after having issue with other products of theirs.

I'm giving it a one because they don't tell you what is supported on their web or the product box for printers

I bought a returned unit and spent close to two hour try to make it work by following the manual and was not success. I was getting ready to call the support and was very frustrated about the product, then I figure out the right way to reset the server to clear up the previous set up and hte IP assigned to the server. After that, the wizard work and hte set up was done in 15 mins for it to hook to two computer. Try to be fair that I am pretty savy with IT and my home setup is not over complicated but not the least barebone, I have one PC, and two notebook hook to the network running 2000 and xp, another network mutifunction printer hook to the network by itself, wireless and a dozen attachments. I would say this server will be very easy to setup for most of the situation when you bought a brand new one that you do not have to figure out how to clear and rest all the previuos installed. This thing is very simple and once you set it up, it works very well. Just for all others for reference something that I found out during my setup. If you want to reset and clear everything on the print server from earlier, you need to hold the reset button for 10 seconds then contiue to hold it while unplug the power and repower. If you want to delete the port in the printer, you will need to select another port in printer's properties and then run the remove port program.

Usually I discount negative reviews. I think people may have sour grapes against a company, or not understand how to install or work something. I somewhat tech savvy - I installed our wireless network that took a little doing. I work as a technical recruiter, so technology doesn't intimidate me. I like technology.

So I had been nudging my husband for a print server so that I could print without going to the printer and plugging in. He came home with this Belkin product and went about installing it. Usually I like to research before I purchase a product, but he wanted to handle this.

So, he installed it, and I went back and checked his work, and he had followed the instructions exactly. I know he had some trouble, and had called tech support at my suggestion - I would never have gotten the wireless router hooked up without tech support. The only problem is, that the printserver doesn't work.

So, I tried installing the software on my pc, and trying to problem solve from there. I called the tech support hotline back, and got an operator who promised to have a technician call me back in a short period of time. I waited for 2 hours, then went out to run some errands. There was still no message from a technician when I returned.

This morning my husband needed to get some work done from home. He created a document, and knowing that the print server did not work, he wired up to the printer to print that way. But now, the printer won't respond to the signal, so he can't print that way either. So we deleted the Belkin software and rebooted the computer. He still can't print.

So, I went back to my PC, and tried to delete the software through the control panel. It won't delete. I am getting an error message. I can't print either.

So now I am on hold with Belkin customer assistance. Maybe it's a coincidence but as good as the english is that the person who refers to himself as an operator is, I swear I hear a little Indian accent. That doesn't mean that customer support has been outsourced to India, and even if it is, that doesn't mean customer support is bad. But my experience with this is that while I can get a real live person on the phone, he can't do a thing to help me except promise me that someone will call back. When I tried to get my problem escalated, I overwhelmed him and he put me on hold. I am still on hold. I have been on hold for 35 minutes with no help in sight.

I called back from my cell phone, and someone who sounded so much like the first operator I spoke to said he would escalate my call to a level 2 technician, and someone would call back in 1-2 hours. When I strongly protested, asked for his name, asked for a number I could call directly, he offered to transfer me immediately, and now, I have been on hold for for an additional 10 minutes on my cell phone.

I am starting to sense a trend here. My husband - boiling over his inability to print an important document, has gone off to work to print it there. I am sitting on my sofa with phones going on in stereo, waiting to see if anyone in cyberspace is going to pick up my call.

I usually discount negative reviews, but this is really my experience with this product, and if you are considering purchasing it, I would encourage you to think that through a little further.