- Average user rating:
- My rating: 0 stars
Full user review
-
0.5 stars
"Warning do not buy this printer"
Pros: none-scramble text i whish there was one
Cons: poor 30 day tech support after 30 days $10 per incident that could add up fast
Summary: Looks and corporate reviews are deceiving
I bought the Primera Z-1 with exceptions of something revolutionary but not the case .
After reciving my Z-1 it was down hill .
the first disc printed fine, but what happen after that is a big mystery. The text would scrambled mis- shape
So I call Primera tech support
their tech told me to increase density to full
still scrambled , I call again the tech told me not to use fonts bigger
than 15.75 which is the default setting, not to uses fancy
fonts, Ok tried that nothing still scrambled,
Call tech support again , so they send me free of charge
a new Ribbion cartridge, Cool Still had high exceptions.
one week later the Ribbion cartridge arrives
put new Ribbion cartridge in still scrambled text
So the tech tells me to buy thermal ready dvd
So I bought 100 thermal ready dvd Still had high exceptions,still scrambled text.(i wasted 25 DVD IN PROCESS)
Called tech support they give me a RMA number to sended back printer, Still had high exceptions, thinking Maybe I received a lemon ,Mind you I had to pay for shipping
$13.00 ups ground.
So two weeks later ,Still had high exceptions I get the New Primera Z-1 Re-install software the first disc looked great THE SECOND ONE ALSO , the next day I tried to print a DVD ,scrambled text again .
So I call Tech support told me that my usb ports are bad
and to chage the usb calbe that they send with there printerand to re-install software and try it on another XP
Machine .So I did I went to 3 different PC with XP with 3 different USB cable re- installing the software twice on each machine and still scrambled text .
So I call tech support again and mind you tech support is not toll free
They told me they could not do anything for me
I just got caught holding the bag
But I can warn people about this product
Please do not buy !
Thank youUpdated
Looks and corporate reviews are deceiving
I bought the Primera Z-1 with exceptions of something revolutionary but not the case.
After receiving my Z-1 it was down hill.
The first disc printed fine, but what happens after that is a big mystery. The text would scramble miss- shape
So I call Primera tech support
Their tech told me to increase density to full
Still scrambled, I called again the tech told me not to use fonts bigger
Than 15.75 which is the default setting, not to uses fancy
Fonts, Ok tried that nothing still scrambled,
Called tech support again, so they send me free of charge
A new Ribbon cartridge, Cool Still had high exceptions.
One week later the Ribbon cartridge arrives
Put new Ribbon cartridge in still scrambled text
So the tech tells me to buy thermal ready DVD
So I bought 100 thermal ready DVD Still had high exceptions, still scrambled text. (I wasted 25 DVD IN PROCESS)
Called tech support they give me a RMA number to send back printer, still had high exceptions, thinking maybe I received a lemon, Mind you I had to pay for shipping
$13.00 ups ground.
So two weeks later, Still had high exceptions I get the New Primera Z-1 Re-install software the first disc looked great THE SECOND ONE ALSO, the next day I tried to print a DVD, scrambled text again.
So I called Tech support told me that my USB ports are bad
And to change the USB cable that they send with there printer and to re-install software and try it on another XP
Machine .So I did I went to 3 different PC with XP with 3 different USB cable re- installing the software twice on each machine and still scrambled text.
So I called tech support again and mind you tech support is not toll free
They told me they could not do anything for me
I just got caught holding the bag
But I can warn people about this product
Please do not buy!
Thank you
