"Samsung DLP Failure"0.5 starson by rschimmels
Pros: Worked well for the first 16 months
Cons: Set failed after 16 months
Summary: Purchased 9/1/2006 from Circuit City for $1855. Operated flawlessly until 1/6/2007, then the picture froze and went blank and stayed blank. Samsung Customer Service said the warranty is for one year from the date of purchase. However, they customarily will add an additional three months of warranty, bringing the total Samsung warranty to 15 months. Since the date of failure was beyond the 15 months (36 days), they would not warranty the unit. They suggested I should have purchased an extended warranty.
Diagnostic test determined the light engine assembly had failed. Cost of repair, (parts and labor), $1561.15. Additionally, the color wheel may have also failed, but could not be tested without the light engine assembly being replaced. Cost of color wheel, $275.00.
Samsung Customer Service is correct; I should have purchased an extended service warranty. At least I could have counted on the set lasting for 4 years if I would have purchased the extended service warranty from Circuit City.