"Sony Yellow Stain Issue + Latent Defects + Poor Quality"1.5 starson by sony_yellow_stain
Pros: Decent picture for limited time (less than 5000 hrs or less than 2yrs if you actually view 6hrs x 365 days/yr)
Cons: Limited life (opinion: less than 2yrs / <5000hrs viewing time), expensive 4000$, Bad Service, Latent Defects (Hidden problems with technology + design), Poor escalation process, Multiple Class Action Suits for known Optical Block issue, etc.
Summary: Our SXRD Sony Grand Wega KDS-R50XBR1 was purchased in 2006. The Yellow stain issue (yellow tint distorting viewing screen) first appeared in late 2007 and progressively increased in Yellow intensity there after.
Repeated calls to Sony Customer service (Customer Information Center AKA CIC) were met with dismissal of the Yellow stain as:
a) normal wear and tear, normal usage degradation
b) no known issue among same of similar TV models
c) customer abuse of TV viewing (excessive viewing?)
d) unique to our TV
e) all repair costs must be covered by owner since TV out of warranty period (beyond 1yr period), with costs to analyze starting at $230 and moving upwards to $2,000+ for repair and parts.
Needless to say, multiple calls dismissing and or deny our Yellow stain issue plus associated costs led us to set aside the TV as a white elephant and expensive lesson learned.
Fast forward to today, we are in the process of taking legal action against Sony to recover cost of the TV.
If you are in the same / similar situation, please review this site:
Documents support the Latent defect argument which claims Sony corporation knew of this defect in this series of TVs employing the Optical Block + related 3LCD technology.
Of note, please see the Optical Block issue pg:
Note the images showing the degradation of the picture quality due to various optical issues including Green Haze, Blue Haze, Yellow Stain, Blobs on screen, etc.
SXRD Sony Grand Wega KDS-R50XBR1 was a premium TV sold with at premium price $4,000 (in 2006, excluding taxes) but has failed horribly to deliver as advertised in all marketing literature.
Here's a site of like minded SXRD KDS R50XBR1 and R60XBR1 owners (768 pgs with over 10 posts/pg... WOW!)
Above page #596 shows a post with 2 images of the Yellow stain issue.
Sony has presented us with 3 resolutions offers:
1) new SONY Bravia LCD, model number KDL55EX710 at a cost of $300 plus taxes, for a total of $338.63. The Replacement will come with a one year manufacturer's warranty.
2) new SONY Bravia LCD, model number KDL55NX810 at a cost of $1200 plus taxes, for a total of $1354.50. The Replacement will come with a one year manufacturer's warranty.
3) repair of existing SXRD Sony Grand Wega KDS-R50XBR1 at no cost to us/customer.
NOTE: Be warned, if you search the 2 sites linked above, you will discover repair is a short-term (if not temporary) fix before the unit fails for the same issues again within 6 to 24 months according to numerous owner complaints.
Here's the site maintained by the firms handling the Class Action Lawsuits against Sony in the United States for the latent defect issues related to:
1) SXRD Sony Grand WEGA Rear Projection HDTV Televisions models KDS-R60XBR2
They also handled the Class Action Lawsuits for these models which have a judgement render against them:
A) Sony Grand WEGA KDS-R50XBR1
B) Sony Grand WEGA KDS-R60XBR1
C) Sony Grand WEGA KDF-E A10 series
D) Sony Grand WEGA KDF-E A20 series
This TV's issues are continuing to surface and I wanted to post my horrible experience for other to learn from.
Recap of the CONS:
Extremely limited longevity (opinion: less than 2yrs / <5000hrs viewing time), expensive 4000$ + 95lbs Paperweight, Sony Bad Service, Sony Delays to Address Issues, Latent Defects (Hidden problems with tech + design), Poor escalation process, Multiple Class Action Suits for known Optical Block issue, repeated component failures after repair, Sony unwilling to resolve until you proceed with legal action (ex. Small Claim) and in our case likely have to see our litigation to the end and receive a judgement against Sony (like other owners), Sony has a documented history of dismissing liability until found liable in a court of law (Google: Walkman lawsuit).