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1 out of 1 people found this review helpful
1.5 stars
"Beware Poor Quality and Support"
Summary: This TV has a great picture and features *when it works*. I have owned this set for approximately 8 months and have experienced 2 major quality issues. Within 1 month of purchase, the TV exhibited a power reset problem similar to the one described by Elwood. Toshiba's suggested solution was to unplug and re-plug the set. Fortunately, the store where I purchased the TV was willing to replace it. Now, roughly 7 months later, the set simply will not power up (a flashing LED on the front indicates a non-recoverable problem). To add insult to injury, the local service provider has a 3 week wait list and has indicated that most of their backlog is due to Toshiba service calls. Toshiba's customer support insists that their warranty providers are independent dealers and they have no influence over their service levels. Hmmm... I definitely understand that electronics can fail, but I cannot recommend a Toshiba TV based upon the frequency of quality issues in combination with the poor customer support.
- 1 reply to this review
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Sounds as if we have had the similar poblems on a Toshiba 42H81. About a week into owning the TV it started to power off and on by itself. At one point we were told this is normal when it gets hot. Okay, if this is normal then we don't want the TV. After complaining to our reseller and to Toshiba they agreed to replace the TV.
For our inconvenience Toshiba sent us 3 complementary DVD's for our viewing pleasure.
Then the real problems started, randomly the TV would power off / on, then more regularly, then the picture started to move up and down, then some chip had to be replaced when the picture would not lock in, it kept scrolling and we could not use it. 300$ later the chip was replaced and now the power off / on problems have return and now again the scrolling problem is back. Could not control the TV from the remote, the red light on the front was not on, removed power and now it won't power back on.
Wow, have had a 51" Pioneer rear projection TV approx. 5 years longer with no problems to date. I guess I know which manufacturer I will buy my next TV from ...
D.
