- Average user rating: 3.5 stars out of 22 reviews Back to product review
- My rating: 0 stars
Full user review
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6 out of 9 people found this review helpful
1.5 stars
"Stay away!"
Pros: Nice specs
Cons: unreliable, lousy customer service
Summary: I personally know of two detectors that stopped working, one of them is mine. Things do fail, I accept it. I just feel that the manufacturer should be responsible for it's product when they promise to do it (one year after purchase).
The unit was manufactured in December 2005 (date is stamped at the bottom), it broke down in September 2005.
I called Beltronics Customer support, was told that I can send it for the warranty repair, I did not have to send the receipt (I gave the information from the sticker on the bottom over the phone).
Couple weeks later I received a letter "...Because the warranty for your product has expired...".
I call Beltronics (800-737-9393) again. Now I am being told (many times in a row) something like this: "We do not do any warranty repair without the proof of purchase".
I tried to reason that
a. The unit is obviously less than one year old and it is (supposed to be)under the warranty for one year after purchase.
b. I was told by another Beltronics customer representative that I did not need to send the receipt along with the unit.
c. This is not a good way to conduct business - happy customer should be worth more than $59.95
The person on the other end of the line kept telling me "We do not do any warranty repair without the proof of purchase". It was really annoying, I felt I was talking to a robot.
So I (or whoever would be in my shoes) have to either part with $59.95 or get broken unit back and... keep obeying speed limit.
I see it as the (not very honest) way for Beltronics to make money - how many people keep the receipts for every purchase??
Another issue with this detector.
When the sun is low and facing (blinding) you, the RX65 laser alert will give continuous falce alarms. Something I could live with but still annoying.
- 3 replies to this review
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I can just hear your conversation on the phone with the minimum-wage Customer Service rep...."since it's clearly still within it's one-year warranty, I don't have to send in proof of purchase, right?" Yeah, put words in some company flunky's mouth, then whine and dis the detector when another flunky, probably in a whole separate physical location handling returns, opens up your box and finds no Proof of Purchase.
Anybody that says "who saves all their receipts?" just proves their stupidity....were you born yesterday? -
I keep my receipts and photocopy the heat sensitive ones that fade. BEL repaired my
unit for free and rather quickly. If you
leave the unit in the window during the summer while parked day after day, the suction mount clip becomes loose. The first time they replaced the whole unit, the second time they sent me just the housing so I wouldn't have to be without my detector. Word to the wise, unclip the unit
and place it on the floor while parked in the summer heat. -
now u can **** your self happily 'coz U're an *******.
RX65 isn't made for LAMERS!
Where to buy
Beltronics Pro RX65:
$299.97 - $304.99
| store | price | in stock? | rating |
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$304.99 | Yes |
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$299.97 | Yes |
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