"9500ix Escort Radar Detector-Dissatisfied Customer"1.0 starson by MitchW1
Pros: GPS feature is a great idea.
Cons: Customer service and extended warranty support are terrible.
Summary: I know there are never-ending debates about which radar detectors are best, and I wanted to let everyone know of my recent BAD experience with Escort. I have had an Escort 9500ix GPS-equipped detector for around a year and a half, and I purchased the extended 3 year warranty with it that is suppose to come with free updates. All has been well until Escort announced on its update site that they have added a feature to the 9500ix that detects what is called TSR, which basically eliminates false K-band signals from traffic sensors on highways in some regions. They noted that folks who bought units with certain serial numbers had to send them in for the update.
Here's the rub. They want $59.99 to perform the update even though I am covered under their extended warranty. It is my penalty for buying an early serial number unit. Needless to say, I am completely dissatisfied with Escort, who would not budge on this payment policy, and would suggest folks look elsewhere for a high end detector.