"Read Before Buying"2.0 starson by indyrex1
Pros: The unit surely is compact and multi-purpose, but is not a standout in any of the categories of sound, flexibility or picture transfer from an iPod. iPod and CD sound are good in small rooms, but the sound is rather compact.
Cons: It broke after 20 hr use and Cambridge argued repeatedly about fulfilling the warranty. Beyond that, the soundstage of the unit is small, in rooms bigger than 15x15 it won't give you what you want. The remote worked sometimes, and sometimes didn't
Summary: All in all this unit is little more than OK for the purchase price. Solid build quality, decent sound in small rooms and multi-format flexibility (CD, DVD, iPod) are in the the plus column. Smallish sound in most rooms, an unreliable remote (worked sometimes and not others) and a unit that broke after 20 hours are big minuses for this unit. The worst part though (as mentioned in other CNet reviews of Cambridge equipment - this is not unique to me) is their customer service. I bought this unit to take out of the US (which Cambridge knew and encouraged) and when it broke after 20 hours use, and I contacted them THEY LEFT ME HANGING! They would not ship a replacement unit, would not ship the power unit (which I suspect is the problem) and as a result I have a nice i765 sitting on a shelf collecting dust with only 20 hours of use. Their customer service didn't return email for weeks at a time, was argumentative, and refused to support their warranty. Ultimately when I asked to simply end the nightmare and return the unit for a refund, they refused that as well. Folks, the unit is OK (and yours may not quit on you) but if you have ANY customer service issues, be completely warned about the reliability (it stopped after 20 hrs. use) and their absolute lack of customer support. I have not owned other similar multi-function units from Polk or Bose, but I guarantee I will never make another purchase from Cambridge. Ever.It has only gotten worse, if you an believe it!! We got the "repaired" i765 back from Cambridge, and after about 10 hours of listening to a Christmas CD, the unit stopped working... again! This time the CD was stuck in the unit. Again, I called Cambridge customer "disservice" and they promptly informed me it would be $75 to have the unit returned, repaired (for a second time with only 30 hours use on it) and returned to us. Impossible that any company could have such horrendous quality and such unbelievable disrespectful customer service. I have owned Sony, Bose, B&W, Toshiba, Onkyo and many others, and I can honestly tell you that I have never encountered worse quality (two major malfunctions in 30 hours use) nor worse customer service (they blaimed me for calling them after warranty expired). If you consider buying from Cambridge Soundworks, I suggest going to your bathroom and flushing the money down the toilet instead - that way you'll keep these scoundrels from getting it.
Updated on Jan 23, 2010