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- Average user rating: 2.5 stars out of 5 reviews Back to product review
- My rating: 0 stars
Full user review
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2.0 stars
"Bought, failed, sent for repair finally got a refund."
Pros: It sounded very good for the short time I had it.
Cons: It would have been fine if I had not had to deal with the repair service. They did everything wrong, terrible communications.
Summary: The repair service at all levels seemed to be inept or not aware of how to administer a customer service center.
Didn't acknowledge my radio was received until about 10 days after the USPS delivered it to them. Then the seemed to not be able to ever honestly update me with the status of the repair.
Two different people promised to replace the radio with a new one, but they never followed through and did it. Then they sent mine or what they said was mine to the wrong customer about 1500 miles away from me.
I was fed up by now and after contacting higher level people in the company, they finally agreed to refund my money plus shipping charges for sending it to repair.
I have since bought a competitor's radio at a local store and really like it.
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