"Remote is 'buggy' and malfunctions often"1.5 starson by RJQMAN
Pros: The design is very smart - nice cradle - visiuals are outstanding. Theoretically it is simply outstanding, but it is not reliable.
Cons: The only con is its reliability. After spending days programming it, it crashes - and often. I bought it for my non-technical wife, as I travel a lot, but it crashes so often that it is almost useless for her. Replaced it with a Monster Remote.
Summary: This is a beautifully designed product, and when it works it is simply superb. It takes some effort to program it. You have to download their software, which links to the Harmony site. Then you can program your specific components, and customize the buttons to your heart's content.
The problem is that it crashes - and often. You can reload the remote from their website, as they keep your specifics on file (or maybe the specifics are filed on your computer - not 100% sure). But this defeats the whole purpose of the device.
It uses a touch screen interface, and I think that the problems are in the touch-screen. I contacted Harmony, and they were very nice to talk to, but seemed clueless as to what my problem was. I finally gave up on the remote - it is now gathering dust.
I purchased a Monster Remote, which uses the Harmony software but has 'hard' buttons. It has been 100% reliable - has never crashed. Plus I have been able to use add z-wave switches to control the lights in the room and run them from the Monster Remote, and last but not least, with the Monster I was able to solve a huge problem I had been dealing with. Two of the devices in my AV area have the same codes. But with the Monster, I can isolate the one device using their remote IR, and then tape over the sensor area with the remote IR blaster inside the tape, and I can program the Monster so that when I want to use device #1, I do not use the IR blaster, and with device number two, I use the remote IR blaster. I am not sure if I could do that with the Harmony or not, as I gave up on the Harmony before I got to that stage.
So I suggest you consider the Monster Remote instead of the Harmony - but maybe you will have better luck that I did at keeping the Harmony from crashing - if it did not crash it would be the nicer, more aesthetically pleasing and easier remote to use (if I could get it to handle the Z-wave switches - as I said already, not sure if it could do that or not).