- Average user rating: 3.5 stars out of 89 reviews Back to product review
- My rating: 0 stars
Full user review
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13 out of 15 people found this review helpful
1.5 stars
"Does not support all the equipment they claim it does"
Pros: Feels nice
Cons: Inaccurate database
Summary: Even though my tv's exact model number was in Harmony's database, the remote was unable to control my tv! It was unable to change the input (it just caused the menu to be displayed), and what it was trying to do wasn't even close to how my tv works! Plus, it only knew of a sub-set of my tv's buttons, and a couple of those buttons were swapped.
Fine, the remote is supposed to be programmable. However, even though I know perfectly well how to use the remote that came with my tv, Harmony's software would not let me simply enter that information. Instead, it lead me through a series of questions that were so dumbed-down that they are vague. And the remote kept losing sync with the software (the software would finish "learning", but the remote would still say "learning" on the screen), so I was constantly needing to unplug and plug in the remote.
I eventually gave up and called tech support, but first-level tech support didn't even try to resolve my problem and opened a ticket for second-level tech support to call me back... which they never did. After another 45 minutes in two hold queues and talking to a first level techie again, I finally got through to second level support, where we spent yet another 45 minutes of him remotely changing the profile, and me downloading it to the remote and testing it, and repeating about 5 times before it got all of my tv's functionality. The tech support guy admitted that they don't test most equipment! Instead, it seemed like they were using me to add my tv to their database!
- 1 reply to this review
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Guess what? I had the same problem with my remote (minus the tech guy).
I tried for 6 hours trying to get my t.v. to stay turned off and to get the remote to switch my inputs. It didn't work. I wasted no time getting my money back.
