- Average user rating: 3.5 stars out of 89 reviews Back to product review
- My rating: 0 stars
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4 out of 6 people found this review helpful
0.5 stars
"Two remotes later and still does not work"
Pros: There are none
Cons: waste of time and money
Summary: I bought this remote and was all fired up and ready to rock. I opened the box, loaded in the software, loaded up my devices and I was rolling along for a week then it died! No biggy, I just took it back and got another. After going thought the process again I was fat dumb and happy until a few weeks later the display died! Now I am getting a bit mad, so I called Logitech to just send it back and let them look at it. Logitech wanted me to use on I.E. for TS the remote, they wanted me to turn off ALL security features on my network and computer, no firewalls, no pop-up blockers, no spyware, no virus protection... all must be turned off just to TS the unit. Well I was unwilling to turn off my firewall and expose my network to the world. Logitech said "until you turn off all your security systems we are unable to help you TS your unit". So I said OK, I'll just send it to you guys, just give me an RMA and they said NO! They said until we check your unit out over the net we can NOT issue you an RMA, we must TS via the net before we RMA. So I said that is nuts, my remote is broken, it is a few weeks old and the display died in my hands, you are telling me unitl I spend 30+ min. turning down cisco fire walls, turning all my security features off you will not fix my new unit... They said YES! I said well just say you can't communicate to the unit at all and then give me an RMA, she said NO! So at the end of the day I have a broke unit a few weeks old that Logitech REFUSED to fix!!! I am taking it back today and will buy another MX-500 remote, a fare better remote with much better cutomer/tech service. Logitech gets F- as a grade and I'll never buy from them again, I am not going to expose 10 Sun Ultra-1000 boxes to the world for a remote. Oh by the way did I tell you that they wanted me to go to a friends house it and it there! REALLY what kind of third rate crap is that!Updated
Sorry for the spelling issues etc. I am steaming over this!
- 4 replies to this review
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since it sounds like you have some network knowledge, why the hell do you not have a DMZ that you can plug a laptop into and let them TS. you must be a newbie developer (sn3rt that knows how to write code, but nows jack crap about how the system that runs it works)
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I don't take advice from people who waste money on sun computers! Even so I don't understand what your problem is with using one of those to dial-up remotely. Firewall protection is a joke, there's not much risk in temporarily disconnecting one box!
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You have 10 Solaris boxes at home...?
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Maybe you should send a letter to the company. The person on the phone doesn't make policy, so it's never helpful taking the frustration out on them.
