"ABSOLUTE GARBAGE - BEWARE"1.0 starson by DJK290
Pros: 1.) Screen is easy to read.
3.) Batteries last about 3 months under moderate use. Is that a pro?
4.) Terrible Customer Service.
Cons: 1.) EXCEEDINGLY fragile.
3.) Only handles 5 devices.
Summary: Okay so let me make it perfectly clear this is my first universal remote, and I am always careful with my things.To clarify upon rereading my review, you could see me on the security tapes dropping off the remote.
Screen is easy to read, using the "help" button when something wasn't working correctly was easy to handle.
Had to use said "help" button way too many times. My devices are a Samsung DV6000 46" TV, Samsung HD-450W Sound Bar, Telus (Scientific Atlanta) HDPVR, XBOX 360, Toshiba Blu-Ray Player. It's not like I am asking for obscure devices.
The remote would often confuse the power toggle on many devices. And before you say it was not set up correctly, it was. I double checked it six times and what the software said was installed was different from practical use.
The remote held together for four months under light use and very careful handling. Like I said - I take care of my things. After four months, I went to grab some water from the kitchen during a movie, put the remove on the SQUISHY armrest, and the remote's contoured bottom actually made it slip off, dropping it for the first time in it's lifetime, a distance of a whopping 2.5' if that.
The battery holder in the bottom of the remote is somehow damaged, and the batteries no longer stay securely in the compartment, which means if and when the device does power up, upon lifting it up like a normal user, it shuts off as the batteries drop out of contact with their contacts.
Also, under gentle shaking, the batteries seem to rattle around quite a bit.
So I figured, let's see if that is covered under warranty. Lucky for me, the warranty was still valid, so I went to go apply a claim.
After 50 minutes of handling Logitech, their software and their faulty and difficult to use (on purpose?) warranty claim service, I finally sent it in, and got a reply email the next day telling me to bring the box to a local Logitech distributor. There happens to be one in my city, you know, the big warehouses where they store everything off the plane for local transport and such. I went there, signed off on a bunch of stuff and they boxed it and said they would give me a call when another Logitech 600 was in stock (I couldn't believe it wasn't).
The next day they call me saying I can drop of my remote, a shipment came in. I told them I had already dropped it off and left it with them at the warehouse. They said they had no record of me doing so, even though you can see me leaving it and the employee putting it in a bin with a tag with my info. The bin was then moved out of the camera's view, and that's the end of my remote.
So after 3 days, $89.99 and enough frustration to telekinetically make something explode, I now have to go buy a new remote to replace my mysteriously missing one.
I used to be a huge fan of Logitech. Now, I stay as far from them as I can. They have good products but it seems they have a high percentage of defects, and if you get one of those defects, you really are up the creek on it.
Updated on Sep 20, 2011