Logitech Harmony 628 (blue)

The idea of configuring the remote from the Web Site is nice. I was a little taken back when most of my devices work from the first setup. The Help button actually help me I almost feel off my chair. I replaced my (4) remotes with this cheaper remote. I test drove the setup at logitech prior to purchasing to make sure all of my components where there which they were. At first like anything it was a little annoying trying to change my first configuration. But I had the remote setup and working in about 1-1/2 hours. I am happy for the price I paid. I like all of logitechs products. I would recommend this remote control.

Apparently I pressed the touch screen too hard and it cracked. Think about that: it's a touch screen, and you have to press it softly. That's the dumbest thing I've ever heard. So now I can't read anything on my screen. What kind of shoddy material is this made out of? Ever heard of gorilla glass? Your screen is pathetic. To make matter worse my remote was still covered under warranty but they refused to send me a replacement or refund because they said it was my fault. For touching a touch screen too hard??!! Are you kidding me?! I'll never buy another Logitech product ever again. I did get the last laugh though. I know for a fact I prevented 2 of my friends from buying these remotes after they heard my story. I also posted my story on fb and told everyone I know, including posting terrible reviews on every website I could think of. It would've been cheaper for the company to send a replacement than to continuously lose business because of me. Haha.

First Logitech and best universal remote i have ever owned........for a couple of years. The middle activity buttons on both left and right of the display steadily became harder to actuate until they are almost unusable now. You have to "scrub" the button hard for several seconds while trying to hold the unit pointing at the devices. This makes the remote pretty useless since i cant or dont know how to bypass usage of these particular buttons. If it wern't for this serious problem, I'd give it a 9 or 10.

I even took it apart and cleaned the contact surfaces with alcohol and a swab. This helped for about 2 weeks but now the problem is worse. Button board design or sensor circuit sensitivity seems to be lacking.

Other minor problems: IR field of view and/or power level a little low. When sitting in a chair i have to hold it level, at or near eye level and point it carefully to operate multiple devices (an activity), making it awkward to push the correct buttons. When operating a single device, i can hold it lower and read the display while operating, but still must be a bit careful to keep it pointed at the device.

Had problems with the software early on but the latest rev seems to be working smoothly.

As with most software, it installs a run time program that sits there and uses CPU time even though you may not need it for months (I disable it until needed).