Logitech Harmony 659 user reviews (silver)

Pros Customizable

Cons Cheap screen/hardware; terrible customer service

Summary Apparently I pressed the touch screen too hard and it cracked. Think about that: it's a touch screen, and you have to press it softly. That's the dumbest thing I've ever heard. So now I can't read anything on my screen. What kind of shoddy material is this made out of? Ever heard of gorilla glass? Your screen is pathetic. To make matter worse my remote was still covered under warranty but they refused to send me a replacement or refund because they said it was my fault. For touching a touch screen too hard??!! Are you kidding me?! I'll never buy another Logitech product ever again. I did get the last laugh though. I know for a fact I prevented 2 of my friends from buying these remotes after they heard my story. I also posted my story on fb and told everyone I know, including posting terrible reviews on every website I could think of. It would've been cheaper for the company to send a replacement than to continuously lose business because of me. Haha.