Pros consolidate all remotes
Cons I find myself needing to hit the help button constantly. the activity setups are not accurate.
Pros None - won't set up.
Cons Can't set up. Can't get it to work and no help readily available.
Summary Logitech needs soem serious upgrading of their customer service.
Pros None - this remote delivers on none of it's promises.
Cons Poor battery life, even with new rechargeable set-up; Doesn't remember key commands; constantly tries to correct non-existent issues when it's working properly; says there is a problem with components when there are none; sets inputs to incorrect settings
Summary Worst than my previous Harmony; two-for-two: they were both worse than just programming a Comcast remote and dealing with less functionality.
Pros Windows and Mac OS support, plus Firefox support.
Logitech Harmony Remote 7.7.0 software has significantly more function and flexibility than the default online setup. Good enough for my modest needs.
Cons Documentation didn't indicate that Harmony Remote Software 7.7.0 was a downloadable alternative to the default "simple" online configurator. Backlight and a charging dock would be nice, but not essential for me.
Summary I tried the more "advanced" Acoustic Research XSight Touch AARX18G for an hour or two and gave up because the software would not work. I know the Harmony doesn't have a touch screen or backlight, but what good are these features if you can't even set up the Xsight. I exchanged the devices at the retailer and the Harmony worked correctly the first time. I did switch to the more feature-rich downloadable Remote Software 7.7.0 after first trying the default simple setup, because I wanted to rename the Activities (Logitech could improve their documentation included in the box so buyers could make a choice up front). Logitech's huge online database of devices included all four of my home theatre units (Z550 amp, Pioneer Elite BD DVD, Octava 4X1 HDMI switch, Epson 8350 projector), so I didn't need to do any IR "learning" from my old remotes. I only had to manually add one IR step to each of my Activities to turn off the LED on my Octava 4x1 HDMI switch. I may try to work with my Logitech Z5500 audio amp settings to see if there is a discrete "power on" and "power off" instead of an on/off toggle, because sometimes it gets out of step, especially if you are making configuration changes and forget to do an "all off" before updating the remote on the PC.
Pros Rechargeable, One click on/off for all necessary media devices in an activity. Easy to follow instructions for an easy set-up. Lights up when picked up.
Cons The character labeling near the buttons is very small, and does not contrast well against the remotes background coloring making it difficult to see even in a well lit room, and impossible to see in low light.
Summary I am extremely pleased with this remote. It works as well as I had hoped, and was easier to set up than I thought it would be. I can put my other remotes in a drawer, and reduce clutter. The help button does actually come in handy if something is not working as programmed by reducing the guess work. Logitech continues to amaze me.