"Love this remote"on by jmathew22
Pros Nice LCD screen. All most-used functions are within easy reach. Very easy to set-up. Great tech support.
Cons There's none that I can think of. I've been using this now for almost 6-8 months.
Summary I was looking for a universal remote that would control all my audio/video equipment, be easy to program and have a macro feature to remember my routine functions.
Well I got all that with the Logitech Harmony 720 remote. It was surprisingly easy to set-up and very easy to use. This is one gadget that my wife actually was ok with me purchasing. She uses it, the kids use it...again it talks to the ease of use of the product.
The product is sleek looking with a nice color lcd screen which allows you to customize with your favorite functions.
I've added a remote-controlled light controller in my entertainment room. Not surprisingly, the remote supported the controller. Now, when I want to watch a DVD, I press "Watch DVD" and my amplifier turns on, switches to the DVD audio, TV turns on, switches to the right video control, my DVD player turns on and starts playing and my light slowly dims.
Pros Separate controls for activities and devices; comprehensive setup options
Cons Challenging set up; small buttons; loose on docking station
Summary The exact model numbers of the devices are critical. An incorrect device model number results in aggravation and frustration. Setup software was not very helpful for correcting model number errors. With correct numbers, the 720 recognized manufacturers and models for all of my devices, even those without remotes. No turntable device options. Most other remotes are now in a drawer -- but handy for fine tuning as we get used to the 720.
Pros styling, color screen, overall capabilities
Cons unreliable, off-shore customer service
Summary I'm on my second remote in less than a month and the third one is enroute from Logitech. The first one wouldn't turn off so the battery died all of the time. Returned it to WalMart and the second went blank and I'm hoping that the one being sent by Logitech works. Sure glad I purchased the 2 year warranty.
Now I bet you think I'm disgusted with the romote; I have every right to be but the truth is that it's addictive. It has such cool capabilities that you want so desparately for it to work. You'll get it programmed then give it one more tweak and then another. Before you know it, it's midnight. If you get one that works, you'll be a happy camper. Notice how polarized the reviews are. It's just that love-hate relationship that keeps you going. Logitech even has stars to rate your current mood. Buy one and save the receipt.
"lasted 2 days"on by critic57
Pros nice styling, good functional design..in theory at least
Cons nonfunctional software, slow ineffectual tech support
Summary The Harmony 720 has good styling and the "macro" functions are a great idea (in theory). It was relatively easy to program online, but only after manually identifying and going to the website, since the installation software would not initiate. The software update from the website fared no better. Unfortunately the unit lasted 2 days and locked up. Extended waits on the phone were followed by futile technical suggestions to revive the unit. This was not a major frustration until I was forwarded to the next level of technical service with an incident report number. After another long wait, the next technical level repeated the same futile exercises and then suggested I return the unit to the merchant.
Cons Cheap screen/hardware; terrible customer service
Summary Apparently I pressed the touch screen too hard and it cracked. Think about that: it's a touch screen, and you have to press it softly. That's the dumbest thing I've ever heard. So now I can't read anything on my screen. What kind of shoddy material is this made out of? Ever heard of gorilla glass? Your screen is pathetic. To make matter worse my remote was still covered under warranty but they refused to send me a replacement or refund because they said it was my fault. For touching a touch screen too hard??!! Are you kidding me?! I'll never buy another Logitech product ever again. I did get the last laugh though. I know for a fact I prevented 2 of my friends from buying these remotes after they heard my story. I also posted my story on fb and told everyone I know, including posting terrible reviews on every website I could think of. It would've been cheaper for the company to send a replacement than to continuously lose business because of me. Haha.