Pros Good ergonomics, tactile feedback, uniquely shaped buttons
Cons Glossy touch screen shows fingerprints
Summary This remote does a great job of simplifying your home theater setup. One press on the touch screen will fire up the appropriate components in your system, set the inputs, and show the appropriate buttons on your touch screen.
All of the configuration is done on your PC and you can set up any button configurations you want. If the remote doesn't know your device settings, it can learn them from your existing remote - but Logitech's database is extremely good and I've never had to learn a command yet.
The ergonomics of this remote are excellent. The buttons are raised and well spaced. The shapes and position make using this remote in the dark extremely easy. The remote does have a backlight as well. Every part of the remote and charger have a solid, quality feel to them. I would highly recommend this remote.
Pros Very nice hardware design
Cons Serious flaw in the firmware, atrocious customer support, overly complicated and tedious to use software
Summary The Good
The Harmony One hardware is excellent. It was designed well and seems to address all the inadequacies found in some remotes Logitech previously produced.
The Somewhat Bad
The software used to program the remote is overly complicated. It requires repetitively passing through page after page to enter information. I find it a very tedious process. I would also expect that some users would find it intimidating.
What is worse is that the Harmony One firmware has a very serious flaw that keeps the unit from operating properly. When the LCD on the unit is UNLIT, then when a hard button is pressed, the device command for the button pressed is NOT always sent. (When the LCD is LIT, the device command is always sent.) On my unit I have found that the command is not sent perhaps 25% or more of the time. I have found no pattern to this failure. It seems to happen randomly. This flaw makes the unit a nuisance to operate. Many times you cannot tell whether your device is failing to respond immediately because the Harmony One has not sent a command, or because the device is simply slow in responding.
The Very Ugly
I contacted Logitech customer support about this flaw. They are, unquestionably, the worst support staff I have ever had the misfortune to have to deal with. Their responses ranged from misinformed to ignorant to inane to dismissive. After I had spent weeks of dealing with such people and hours of wasted time, and after I had had my requests to speak with a manager or someone familiar with the firmware ignored, the support staff then came up with the novel explanation that my use of the remote was not "normal". According to them the remote was designed to function correctly ONLY when the LCD is lit. This is obviously absurd, something which they have apparently concocted to dismiss the problem (and me) without having to admit to it or fix it.
It is difficult for me to describe just how poor this support was. However, for a lengthy, much more detailed description of my Harmony One experience, I refer you to my review of similar name to this one at:
Pros Works with all of my electronics
Cons Support will not address problems that go beyond their previous experience or corporate policy
Summary I was very excited to purchase a product that replaced 5 separate remotes. And Logitech offered a $30 mail in rebate to make it even more appealing. However, after 2 months of exchanges with Rebate Support, Technical Support, Sales Support, Corporate Marketing, the office fo the CEO and the Better Business Bureau I still do not have a check for $30. I discovered they have a D- rating with Better Business Bureau with 118 complaints in the past 36 months concerning every aspect of service and support. Sadly, Logitech makes a good product but has no concern or respect for their customers after the sale.
Pros Easy, simple interface; great design
Cons No major issues
Summary I upgraded to the Harmony One after the Harmony 880 I bought turned out to have a defective screen. The store was out of 880's and couldn't even order a new one, so I accepted a credit instead and upgraded to the One.
The touchscreen makes a big difference in simplifying the interface. The setup was easy, but it's a little annoying to have to install software and be connected to the internet. I hate installing more software on my computer and it just so happened that my internet connection was down for a few hours the day I bought the remote. But everything has worked exactly as advertised.
Pros Easy setup, it's a great user interface and is a snap to setup.
Overall I really liked how I or even my 2 year old and 5 year old could press watch tv and it would fire everything up, thus why I went through two...
Cons Horrible quality and durability.
Difficultly getting "special" options setup that are available on your TV or DVD player.
It's infrared singal
Poor battery life, made worse when you can't get it to charge [see bottom-line]
Summary I've now gone through my second one, the first being a 880 and the latest a Harmony One. On the 880 the buttons started to stop working, and now on the Harmony One, we can't get the remote to charge on the charger. It's a constant struggle pushing, sliding, dropping it on again and again. I called Logitec about it, and was basically told TS it's past a year. That's great customer service, and having now gone through two of their remotes in 4 years I'll never buy another Logitec remote again. The reviews are valid, especially when you first get one and set it up. You'll love it. But unless you plan on replacing your $200 remote every 1.5 years, don't buy it.