"Cheap feel, poor programming, expensive"0.5 starson by vitoa
Pros: Lighting control
Cons: Flimsy. Internet connection required to program. poor interface for programming control
Summary: I bought this remote (at a premium) thinking it would be the best universal remote available, and inexpensive compared with RTI, Crestron, or Universal Remote. That couldn't have been farther from the truth.
First of all, the remote is not built well. The buttons are the flimsy, "raised" hard plastic type, not the firm plasticized or rubberized type, and the center "joystick" control protrudes much to tall--enough to where you could accidentally snap it off. The remote's plastic creaks when you press certain buttons. Not what I'd expect for $350!
If you are an A/V enthusiast, and you want complete control of your multiple components, consider a remote by Universal Remote Controls (URC), or if you have the money, Remote Technologies Inc (RTI), but not this. Although you have a cute color screen, the appearance of the "soft buttons" cannot be customized. You can simply change the text in them, that's all.
You MUST have an internet connection to program your remote because the software (and your configuration) resides completely on their website. If their site is "experiencing difficulities" (which I've had occasionally) or your connection is down, you can't program the remote.
The "programming" of the remote is very rigid. You cannot assign whatever you'd like to the soft buttons, nor macros, nor delays. The programming website asks you a series of questions about your components and it pretty much sets up the remote how it believes you need it based on what components you have and what are called "activities". "Activities" seem to be the dumbed down way of programming many of these remotes (such as those by Logitech & Harmony) where you answer a few questions about which A/V imputs are used by your components (to watch TV for example), and it figures out all the component switching and assigns it all to a button titled "Watch TV". This is great for grandpa and grandma who have no idea of how to work remotes, but when you want to control other components briefly, then return to "Watch TV" it becomes problematic.
The lighting control is a nice touch, but the in-wall dimmer I replaced in my master bedroom RARELY receives its commands from the remote, and it's not more than 40 feet, through a few walls (which they claim RF is supposed to allow for up to 120 feet).
This remote simply isn't worth the money or aggravation. If you are an A/V enthusiast, consider RTI, URC, Pronto, or if you have the money, Crestron.