"Netgear Nightmare WORST ROUTER EVER"0.5 starson by nz1186
most painful experience of my life
Cons: -installation appears easy... until it just doesn't work at all
-manual installation doesn't work either
-customer service is absolutely horrible
-spent 3 days trying to get through to customer service, no use
-router still doesn't work
Summary: I read great reviews on this router, and I was really excited to set it up after buying it. The box comes with the absolute simplest setup guide known to man, which is just a single sheet of paper. It seemed easy enough with the hardware connections. And after setting everything up appropriately, I used the Resource CD to connect the software etc. The router worked fine, and the cables were fine... but for some reason, it wouldn't recognize the router. After power cycling and reconnecting and restarting and firewall/security disabling to the max, it still would not recognize the router. I called customer service, which transfers you to 3 separate numbers (one that says Direct TV and then hangs up on you for some reason). It is impossible to reach customer service until you try every combination of touchtone numbers possible. The first representative told me to call my internet provider and promptly hung up on me before I could reply. The second time I managed to reach someone, he put me indefinitely on hold... for 3 hours while I tried to work on my router connection. After manual installation, the firmware upgrade somehow corrupted my router. So the router keeps blinking green, which means it's corrupted. I have read every pdf solution on the Netgear site, and nothing helps. Still on hold... and customer service still hasn't responded. No one should ever have to experience something as painful as this. I can only hope that I can return this horrible device. And I will never ever ever deal with Netgear ever again.
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