"Poor quality control, poor tech support"0.5 starson by dasvt
Pros: Well, it did have a strong internet connection, but that's kind of beside the point, because that's all it did right.
Cons: Many, at least with this unit. Difficult to set up, could not create home network, erratic performance, loses setup, drops connections.
Summary: It seems that quality control is low with this unit. I bought because of positive user reviews on vendor's website. Learned that many if not most were for earlier Netgear ;product. Narrowing down, I found that quite a few people have similar issue to mine, indicating poor quality control. I do not need a router to get internet access for my computers; I got it to create a home network and interconnectivity. After struggling with a setup utility that kept kicking me back to an earlier stage, and repeatedly asked me to re-login, I finally installed manually. Eventually, I was able to set up the home network. Then the router lost the settings, something it has since done several times. At best, it behaves erratically, flickering in and out. The only feature that I can count on is the internet connection, but even that drops drops off from time to time. Difficult when I am interacting or entering data.. Tech support useless; they seem over their head when it is an issue (like a defective unit) tht is not in their script. They had me going in circles for nearly 2 hours until I called a stop to it. Give thm credit for trying, but it would have been unnecessary if they would have listened to me (Iam female, and have experienced this before with some overseas tech support).. Am retuning the unti and replacing it, with terpidation, with another but simpler Netgear product, and keeping my fingers crossed. Thank goodness I am dealing wiith a vendor with good customer service, because it appearts that this is not an uncommon expericne with Netgear.
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