"The product is good but the customer service sucks"2.5 starson by georaq
Pros: Good speed but the range is still not I expected
Cons: technical support don't know what they are taking about
Summary: when I was installing the router, I end up needing the help of the service. The instruction is so minimal that you need to call them. I end up spending almost 3 hours on four calls since the calls gets cut. They didn't call me back. The person helping me told me in the end that it is my computer that has a problem. Good my roommate has a little knowledge of it and ask if he can change the WPS to WPS-personal. So we tried and it works and it asked for the password and found the router. That simple, but before he was insisting that it is not the right way. How can you be a technical help if you don't know those simple thing. I think SMC should change their help desk to the Philippines. Looks like they are College grad. Everytime I need a technical help on my electronic stuff and a person from the Philippines answers the phone, they know what they are talking about and if they don't know how to help you, they will tell you and will transfer you to the right person and I don't have to spend 3 hours resolving the problem.