Price, features, tech support
Cannot change SMTP port and manual DNS entry doesn't seem to support OpenDNS.
I purchased this unit mainly for the price ($95) and the fact that it offered 802.11n. After getting it home and trying to set it up with AT&T, I learned that they do not support ANYTHING other than their standard 2Wire product line. So, they pretty much ... Read full review
I purchased this unit mainly for the price ($95) and the fact that it offered 802.11n. After getting it home and trying to set it up with AT&T, I learned that they do not support ANYTHING other than their standard 2Wire product line. So, they pretty much blew me off at their technical support desk and said I was on my own. The field technician that came out to confirm that my olf router had bit the dust tried to help me configure the TRENDnet 635, but he ran into trouble, couldn't figure out the exact settings to use and appeared to have locked up the software. I took a deep breath and called TRENDnet technical support, expecting to get put on hold forever. But instead I got a tech rep that really knew the product and quickly provided the steps to follow to reset the router and configure it for AT&T. I must admit that I was impressed from that standpoint. On the minus side, I wanted to send logs and alerts to myself using the e-mail feature. When I set it up I noticed there was no option for designating a secure SMTP port but tried it anyway. Sure enough, the SMTP connection was rejected because it was on the wrong port. An e-mail support request was answered with a "there is no option for that" from TRENDnet. Maybe a subsequent firmware release will. The other problem I ran into was that the manual setting for DNS server would never save properly. No matter how many times I changed it from the AT&T Yahoo DNS server to the OpenDNS server, it always reverted back. I finally gave up on that issue. Overall, I'm pleased with the unit after about a month of use.