"Horrible connection problems seem all too common."1.0 starson by sheree202
Pros: I have no pros when compared to other hotspots that I've used.
Cons: - This device will at times not connect to the internet for HOURS.
-When it does connect it disconnects often - sometimes every few minutes.
- Battery life is not good and there's no indicator of low battery.
Summary: I've struggled with this device for 6 months. I even had a replacement sent with the exact same issues. I am a college student with some online blended courses. I've missed quite a few live online classes due to no connectability and had it disconnect many times during timed quizzes.
Verizon customer service seems completely uninterested in the problems that this device has. They've told me that they don't get complaints on it and blame it on my computer (even though I have a new laptop and Ipad - both which experience the connection problems at the same time). I've asked for them to end my contract for internet service and they tell me that I must pay the breaking contract fee.
On top of this, I'm paying close to $100/month for service due to overage fees! Unbelievable considering I can only stay connected half of the time. I wonder if the device trying to connect could be raising my useage??