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"nice size, bad product,worse support"
0.5 starson by annraePros: nice size to carry around
Cons: not easy to install, extremely slow, and service is not all that great
Summary: had problems installing and got someone at the store to do it for me - had for 5 weeks and stopped working - took it back to the store and got told I had to contact customer service, knew what THAT meant, spoke to 3 different tech support people who tried various versions of the same thing and all told me the same thing in the end-MY equipment did not support Verizon technology - when I questioned why it worked for 5 weeks on 2 different manufacturers laptops, i got silence-then i had to push the issue to get a "new" one - received a "refurbished" 5 spot-oh, after 2 WEEKS, you can only get a refurbished replacment and you only get ONE replacement PERIOD-could not install again and again night time tech support told me it was my equipment-called back during the day, spoke to someone else who spent 1-1/2 hrs with me to get re installed on 2 laptops-only to discover that now it no longer works wirelessly-again got told it's my equipment-and i use both laptops wirelessly most of the time-Verizon needs to STOP telling their customers the problem lies with the customer's equipment and own up to THEIR problems-this is the seond time Verizon has told me that the problem lies with my equipment-not the 1st time i've heard this about their tech support either-stuckwith the thing now-DO NOT RECOMMEND ANYONE GET IT
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