- Average user rating: 1.5 stars out of 19 reviews Back to product review
- My rating: 0 stars
Full user review
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1 out of 1 people found this review helpful
0.5 stars
"DO NOT BUY XACT PRODUCTS"
Pros: There are none
Cons: Bad signal, Runs hot, Horrible customer supprt
Summary: This unit downright sucks. No other way to put it. When I first got it the display went black within 2 days.It got so hot that I couldn't even touch it. I got the boombox too which is useless indoors.The CD player broke within the first month. I called tech support, after sitting on the phone for 1/2 hour I got totaly inept tech support who told me to send it back and I would get it back in 3 weeks. 3 weeks turned into 6. They failed to tell me to send in all the required pieces and didn't contact me to let me know. I had to call them to find out what was going on and they convienently didn't have a record of me calling in the first place. No supervisors were ever available to help. I asked to have one call back 5 times to no reply. I finally e-mailed them and got a response, telling me that they were sending my equipment back, which took another week and a half, they didn't send it for a week after telling me they were shipping. After calling to find out what was going on, they wouldn't give me an answer on when it would ship. I finally got a reply after e-mailing them again and calling them idiots. Seems they have time to reply to that but not anything else. I went back and forth with them for 4 e-mails from some sarcastic idiot, I was amazed at the response I got from them after not getting anything out of anybody about the status of my shipment. Seems they have the time to fight with you through unsigned e-mails but don't have the time to actually help you. Finally got the replacement unit back and I find myself driving in my car staring at an "aquiring signal" display for 10 miles at a time. I find it hard to believe that the satelite signal is that bad because I know people with sirius who have no problems with getting a signal. Xact sucks and I will never buy anything with their name on it again. Now I have to go through the hell of calling customer support to find out why I get no signal. I'm sure I will get no help again and they'll tell me to ship it back. I'm calling the retailer where I bought it and seeing if it can be returned. I REPEAT DON"T BUY THIS PRODUCT OR ANY XACT PRODUCTS.Updated
I took this piece of crap back to the dealer and luckily found a Sirius Sportster. I highly recommend this unit. I never lose reception and the FM transmitter kicks ass. I bought the home docking station and can tune Sirius into any radio in the house, very cool.
Where to buy
Xact XTR1 Sirius satellite plug-and-play receiver:
$2.53 - $4.19
| store | price | in stock? | rating |
|---|---|---|---|
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Discount Office Items
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$2.53 | No |
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OfficeWorld
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$3.19 | No |
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Shoplet.com
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$4.19 | Yes |
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