"Good scanner, lousy support from Epson"2.0 starson by jmillet109
Pros: Fast duplex scanner
Includes TWAIN and ISIS drivers.
Cons: OCR is several years old.
Old software interface.
Lousy customer support.
Summary: I purchased the Epson GT S50 scanner in November 2010. It worked well, but produced dark lines on the sides or bottoms of pages when scanning multiple pages.
After calling Epson's customer support, they had me send it to their service center. The service center fixed it by ordering special pages to fix the scanner's alignment. However, under Epson's warranty policy, the service center could not ship me the scanner back unless I paid the return shipping (I paid to ship the scanner to the service center).
So, I had to pay an extra $30 for Epson to fix its own defective product. When I called Epson's customer service, they said that the limited warranty did not require them to pay for the shipping. I read the warranty. It only says that the customer is responsible for shipping the product to the service center. It says nothing about the cost to have the repaired product shipped back, even when it was a defective product.
The comparable Scansnap S1500, from Fujitsu, has a limited warranty that pays for the return shipping.