"HP scanner adds "grey shading" to each scan that may not be removed by changing software settings"on by ctwilson
Pros HP name and Technical support
Cons HP scanner adds "grey shading" to each scan that may not be removed by changing software settings
Summary First scanner wouldn't scan a typed white page w/o creating "shading" around the page border in the final scan. Called support & tried several software changes that didn't work. Months later I called again & found out that HP decided it was a design flaw. To their credit, HP sent a new scanner. To their discredit, the problem is better now, but it is still there. Software preference changes have no effect. Reminds me of old cheap copiers that "greyed" every copy they made so everyone could tell it was a copy. Wouldn't buy this scanner again. Feel as though I wasted my money.Updated
I’ve used this scanner (once every four days or so) for over a year. It broke shortly after my purchase and has been replaced by HP once. It is broken again, but now out of warranty. The software is more “patch” than original software and remains buggy. Never knew if the scanner and software would work or not. This product along with a prematurely failing (and un-supported) HP laser printer have caused me to abandon the HP brand in my office.
Pros Duplexing automatic document feeder
Cons First unit errored out of the box. HP offered to send a remanufactured replacement. The store replaced it with another new unit. One week later the second unit failed with the same lamp error. Additionally, the HP scanning software is primitive.
Pros Small footprint; sheet-fed or flatbed.
Cons A few software problems at first.
Summary I also had the same problem of every scan being way too grey. I called support and they did not know of this problem, but I eventually figured it out myself. To make a long story short, some tinkering with the resolution settings eliminated that problem.
The other problem out of the box is that the HP Director program will not open if you are running Internet Explorer 7. I could scan, but could not open the program to adjust settings and access advanced options. Support told me to go back to IE 6, which I did and works fine. Not a problem for me since I use Firefox anyway. But may be an annoyance for others.
All that said, once I figured all this out, the scanner works great. Nice speed, excellent quality and very easy to use. No problems anymore.
Pros Auto document feeder with two side scanning and OCR
Cons HP cropped vector scanning option from Scanjet line
Summary This is a great business class scanner. The Scanjet line is widely supported by other manufacturers so there is little likelehood that a program will not work with it. Any that are picky can use the Commercial TWAIN standard driver that comes with it. As long as you only use raster image file formats this scanner is great.
Tha package includes separate driver CD's for both Mac and PC but does not include nore have I found drivers for Linux/Unix. The repair replacement policy is great. Like hard disk manufacturers if there is a problem that their friendly Tech Support staff can not resolve they will cross ship out a new component. When it arrives just box up the non functional component and paist on the provided return shipping label.
The real down side for this unit for me is the elimination of HP's PrecisionScan Pro driver software and its great support for vector files (zoom/scalable) file formats. They went to a new software package "HP Director" when they went from the 5400 series to the 5500 series.
"Frustrating to Use"on by bms382
Pros Duplexing Scanner
Cons Lots of errors with lamp timing out. Slow to scan.
Summary I have had this scanner for about 4 years. I scan with it daily, but 30% of the time I have to rescan because of a lamp error. It is very difficult to get much done when I am constantly rescanning documents. For the price I paid, I felt obligated to continue using it to try to get my moneys worth out of it. I generally love HP products, but this on was a disappointment. I would not buy again.