"HiTec HardWare with horrible HP SoftWare and no support in Russia"1.0 starson by Yui0
Pros: Very good colors and resolution
Cons: Lot of problems with HP Scanning software and no support
Summary: 1. Software crashes with "Unexpected internal error" message.
2. The de-installation does not work properly. If you de-install the SW, after the re-installation it would not work. In my case the scanner is visible in the Windows Device manager but HP software says there is no scanner connected. Trying to resolve the issue I re-installed the Windows (OS) few times completely.
3. The infrared dust and scratch removal for negative films works properly on 300dpi only. With 1200+ dpi it crashes. Sometimes it is possilbe to get the result. In those cases I couldn't say it doesn't work at all. It is possible to find slight differences on the huge dust spots but in general I could report that the results are invisible
4. I got a lot of troulbes with Russian service center. It took more than month to discuss the issues with different engineers. It was no results. The last recommendation was to replace the scanner by the refurbished one. It tooks some time but the second scanner had exactly the same issues. It was again replaced by one more refurbished which works absolutely the same way as the first two. It is about 3 moths from the last replacement. The issue is not resolved. The information what has been done in those three months is not provided.
I damn the day when I bought this toy