Pros Extremely solid piece of equipment.
Cons Black and white only. A little expensive.
Summary The equipment will last long enough to make it worth the money for scanning receipts and basic documents.The equipment will last long enough to make it worth the money for scanning receipts and basic documents. I have owned mine for over two years for scanning receipts and work documents. I travel very frequently and only use the cloth case for protection and keep it in my backpack. It is very very solid. I've only cleaned and calibrated it once since I bought it. I prefer not to use the software as I find it easier to to manage my own files, however the software makes it easy to search business calls and files. Also, it will scan not only to picture formats but PDF as well, which I find extremely useful. Bottom line, It is absolutely awesome for travel, however for a home use scanner I would prefer to find something that will scan in color.
Updated on Dec 2, 2011
Pros It really does organize your life
Cons The service is amateur. So for some reason I had my product key terminated. I cannot get back in to my files. Now I have been emailing to get support. They just do not know how to handle business people
Pros I didnt't spend much on it.
Cons It appears to have been designed by a 12-year-old.
It's not Windows compliant in operation.
Processes are arbitrary and illogical.
Summary NEAT software is horrendous! Horribly designed, barely functional and every time I turn around I lose data. Their idea of customer service is a referral to online documents that haven't been updated to the current vs of the software. Vs. 5 was a major redesign but it's not any better than previous versions. Wouldn't recommend to an enemy.
Pros Hardware is very nice. Works great.
Cons Software clunky. Could not get Neat cloud and Neat 5 desktop to sync. Wasted hours back and forth with a synthesized tech support machine. Customer service is terrible!
Summary If something goes wrong there is no customer support except a robot named Steve C(their web support is automated and I'm convinced Steve C is not a corporeal being) I ended up in a infinite loop with it responding with the same procedure no matter what wrote.
The issue that couldn't be resolved and why I have abandoned using the Neat Software is that the NeatCloud and the Desktop app didn't sync. Tried all their canned remedies but can't waste anymore time with them. Be careful if you use Neat. Download every scan to a file outside their clutches.