Check out the Dell Store on CNET
- Average user rating: 2.5 stars out of 50 reviews Back to product review
- My rating: 0 stars
Full user review
-
24 out of 26 people found this review helpful
4.0 stars
"NeatReceipts Founder Responds"
Pros: Lots of uses and functionality, helps you get organized, saves you time, IRS accepted, reads data from receipts, free upgrades, free customer support
Cons: Not 100% when reading data, No Mac, Does not recognize hand written receipts
Summary: Hi -
My name is Rafi Spero and I am the founder of NeatReceipts. I wanted to take a moment to address some of the issues raised in this forum.
1. We take customer support very seriously at NeatReceipts. We provide free technical support (phone or email), pay for shipping on returns and provide free updates and upgrades. We have always honored our 30 day money back guarantee.
2. I am not familiar with the problem of slick receipts. We switched scanners back in February which utilizes a different tracking system that pulls in documents when you scan. I personally tested the mechanism and can assure you that it works very well.
3. Our price on our website is 229.95. You can purchase at a number of different web store fronts for 199.95 including: TigerDirect, CDW, TechDepot, Softmart, MobilePlanet, eCost, PC Mall and others.
4. Our software file is proprietary yet we work quite well with Quicken, Quickbooks, MS Money, PDF, Excel, Word, HTML and CSV. We currently support these applications for 2004. When we release our 2005 version (which all current users get a free upgrade to) we will support all applications listed above for 2005.
Again, we take our customers seriously and value their input and any issues they encounter. Feel free to email me directly at rspero@neatreceipts.com
Sincerely,
Rafi Spero
- 6 replies to this review
-
Rafi, have to say I find your reply completely contradictory to my experience with your company. I just called your customer service dept. and they were completely unwilling to help. I recently bought a Neat scanner for $200+ and the software will not work with my 64 bit laptop. When I tried to get an upgade for the software, I was told I would have to pay another $29.95. This is TERRIBLE customer service and just another way for you to bilk your customers for more money. I already paid a fair price for this scanner. And the main reason I bought it was for travel with my laptop. I do not intend to pay another $29.95 for software less than a year after my initial purchase. Your so-called 'friendly"and "helpful"customer service people (including a supervisor) simply said there was nothing they could do for me - end of story. I will NEVER buy one of your products again. And I will strongly encourage all of my business associates and colleagues to stay away from your products.
-
Rafi, I recently ordered your scanner from the Canadian site on 16MAY09 and have yet to receive delivery. The guy that answers your phone in Canada answer is "Yeah?", sounds sleepy and unsure of answering any basic questions. I sent an email to jfarkas@invision-inc.com on 29MAY09 regarding the problem. It is now 30MAY09 and I have begun the process of reversing the charge on my credit card and start ranting about the problem on facebook, etc. I put a lot of effort in researching your product before gaining the confidence to purchase online and this is now turning out to be a disappointment. I would simply like my money back now. I have no problem with your product seems to be good based on the reviews, but your company falls down on customer service/experience and whoever you are hiring on the Canadian end needs some retraining. I'm am a disgruntled Canadian Customer.
-
the phone numbers for customer service are disconnected. There is never someone on the other end of the chat
-
The numbers posted on the web are out of service and your live chat is never working. There is never an operator.
-
Rafi, the fact that you took the time to craft a well thought out comment speaks volumes for both you and your company! Great job - not too sales pushy, useful info that makes me feel very confident in your product and focus on customer support.
-Jeff
PS: No I do not work for this company - in fact NeatReceipts does not meet my current needs. I really am just impressed with Rafi's comments and company -
Just a note to let you know our company returned your product as we couldn't use it. We talked to your customer support and after it was all said and done couldn't believe your software would not export into QuickBooks like a downloaded Bank import. It would only send the export to General Journal Register were you could do nothing with it. It needs to go to the register so you can treat it like an expense, like you would do with a Bank download. Your rep said the software is in-house but you had no plans to fix this. That's unfortunate for your customers who use QuickBooks. Your losing a good share of would be customers over an easy to fix export problem. If you ever correct this please let us know and our company will consider your product again.
Where to buy
NeatReceipts Scanalizer Professional 2.5:
$99.95
| store | price | in stock? | rating |
|---|---|---|---|
|
Amazon.com Marketplace
|
$99.95 | Yes |
|
