User Rating: 1.5 stars
out of 37 user reviews
GREAT FLATBED BUT DON'T CON'T ON ADF!by - January 12, 2005
Pros: Flatbed scanner works fine.
Cons: ADF jams fequently and customer service is very poor.
Review:
User Rating: 3.0 stars
out of 37 user reviews
Save your money. Don't waste your time.by - May 7, 2004
Pros: Excellent PDF and JPG imaging. Fast, single sheet scanning. Great price, if it worked! The Automatic Document Feeder would be great, but it didn't work even once. Reliability? How should I know; after two days of frustration, I'm sending it back.
Cons: After installing, you must remove the drivers, then download and install drivers for Win XP because they are not bundled with the software. After doing so, every trime I tried to run PaperPort, I received an error message, "PaperPort will now close." Sc
Review:
User Rating: 2.5 stars
out of 37 user reviews
It had good day and bad days.by - October 23, 2003
Pros: It is great for large stacks of documents on a good day. Some days the ADF eats everything...some days I have no problems. For the most part, the only good thing about this scanner is the ADF. That's why I bought it. I love the ADF when it works.
Cons: Quality of pictures are horrible. Very faded. I have a crappy horrible Canon scanner that takes 10 minutes to scan one picture and the quality is better than the Visioneer. (and let me tell you...the canon has horrible quality) I would only recommend th
Review:
User Rating: 3.0 stars
out of 37 user reviews
BEWARE...Poor product...LOUSY "Support"!by - March 23, 2003
Pros:
Cons:
Review: Be advised that this company has no toll free or email support. I purchased a Visioneer 8820 about 8 months ago. Worked fine for 5 weeks then failed. Was obviously a failure so attempted to obtain RMA number and return instructions. Over an hour on hold and $35.00 in toll charges plus $16.00 to ship back defective unit. Replacement unit failed after 2 months. It is now considered "obsolete" so will cost me toll charges again PLUS $2.00 per minute for their "Express Technical Support. My cost to obtain warranty replacements will far exceed the cost of the scanner. Please do yourself a favor and look elsewhere for a scanner. No one needs this kind of aggrivation.
User Rating: 4.0 stars
out of 37 user reviews
Great value for a scanner with ADFby - March 18, 2003
Pros:
Cons:
Review: It's extremely hard to find a reasonably priced scanner with an Automatic Document Feeder. Found this one on sale at Staples (around $150 after rebates etc). I did read the comments about problems installing, with the ADF, etc., but figured I'd try it since there really is no other scanner with an ADF in this price class. Well, I had NO problems installing it (using Windows XP Pro on both a Pentium III (500MHz) and Pentium 4 (1.5GHz). It has standard TWAIN drivers in which you can select to scan off the flatbed, or via the ADF. The ADF has performed flawlessly and handles stacks of papers fine... even ones that have been folded (like you'd get a letter in an envelope). Scanner quality is not the best - meaning if you're looking to scan photos for retouching, etc., then look elsewhere... it does an OK job, but probably not to the level of a pro-sumer. But that's not where this scanner's strength lies (lays?): it's for the ADF. And scanning color or b&w at 200 or 300dpi using the ADF is perfect for document archival, etc. I can now scan all my statements, bills, etc, and get rid of my file cabinets. I dont know if I got lucky, or if others just had different expectations, but since this is an old (I think discontinued) model, if you can find it on the cheap, it really is a steal.
User Rating: 2.5 stars
out of 37 user reviews
Must have correct layer overlaps in ADFby - February 17, 2003
Pros:
Cons:
Review: With Windows XP Pro on a 2GHz Dell, the software installed right away, but I was careful to follow the clear instructions regarding the order of SW install and USB hardware connect. After an hour of shredded pages, I called Visioneer to get a failure number so I could return it to the seller. The polite technician answered in 2 minutes and had me examine the overlap of the two clear plastic layers on the ADF underside and we found that the big one was on top of the little one (this is WRONG!) so I reversed the overlap and it's fed flawlessly everafter. So don't ask why such a SIMPLE ADF fix is not painted all over the documentation and website; she couldn't say. A terrific bargain at under $200. Multipage Acrobat scans require using the Visioneer Scan Manager from Acrobat; it doesn't accept multiple pages from the Visioneer one-button scan but this is an Adobe issue and isn't a significant hassle.
User Rating: 4.0 stars
out of 37 user reviews
Ithink for personal use visioneer was great.by - September 9, 2002
Pros:
Cons:
Review: my visioneer workd great with scanning items until I had to reboot my computer because my 9 year old froze everything up on the computer. Now I CANT, SCAN nothing and I have installed the disc and done what the disc says.
User Rating: 2.0 stars
out of 37 user reviews
2 not working out of the boxby - August 31, 2002
Pros:
Cons:
Review: The first one, never scanned a page... kept thinking it was still locked. The ADF on the 2nd one doesn't work. Press scan and it nevers feeds in a page. Tried the ADF on the first one and it didn't work either. I'm out a bunch of shipping charges now. No bargain.
User Rating: 1.0 stars
out of 37 user reviews
Horrible, Horrible, Horribleby - April 18, 2002
Pros:
Cons:
Review: We got this scanner in the office about two month ago. Since then we have had to call Visioneer support to replace it twice. Out of three replacements, none of them worked, two of them jammed every 3 pages of so, and the third one just randomly stops working in mid-scan. Unless you want to spend hours on the phone with rude tech support, I suggest that you try another brand.
User Rating: 4.0 stars
out of 37 user reviews
Pretty good Scanner for General Usageby - March 26, 2002
Pros:
Cons:
Review: I've had no problems installing or scanning with the 8650; Pretty simple installation process. Scanner support is great; Software support is chargable (bummer). Simple features, price, pretty fast scanning, and software editing tools... not a bad value
User Rating: 0.5 stars
out of 37 user reviews
Terrible supportby - March 16, 2002
Pros:
Cons:
Review: This thing is the worst piece of hardware I ever purchased. Worked for 2 months and no real tech support. Don't buy unless you like to throw away money.
User Rating: 2.5 stars
out of 37 user reviews
Bought two for company, both broke and replacements brokeby - February 4, 2002
Pros:
Cons:
Review: Our company bought two of the these for HR to scan resumes. After about 2 weeks, one broke (would jam on the ADF). The next week the 2nd broke (scanning mechanism stuck). Called the long-distance number and received RMA's. Both of the replacements broke within a week (both had ADF problems).
User Rating: 2.5 stars
out of 37 user reviews
Buy an HP instead - you'll be happierby - February 1, 2002
Pros:
Cons:
Review: The scanner hardware isn't bad (though the ADF mechanism is a little cheesy, it does seem to work), the software is an absolute mess. The initial installation produced nothing but memory access violations for most operations, and I had to go to 3 different web sites to find the necessary patches, some of which were more than a year old!
User Rating: 1.5 stars
out of 37 user reviews
Feeder does not workby - January 22, 2002
Pros:
Cons:
Review: After about 100 flawless scans with the ADF, it started slowly degrading. After 200 scans, the ADF basically works no more; protests randomly every 2-3 pages. Have tried 4-5 different kind of paper stacks and the ADF works on none (again, was flawless in the beginning on all of these). Without the ADF the scanner is close to useless.
User Rating: 4.0 stars
out of 37 user reviews
Great for low to mid volume scanningby - January 14, 2002
Pros:
Cons:
Review: For the price, you get a machine with a very good and, thus far (after two months)dependable document feeder. For extremely high volume (ie. more than 50 pages of scans per day) it's probably not powerful enough.
User Rating: 0.5 stars
out of 37 user reviews
Loud grinding and screeching - no support either - pure hellby - December 13, 2001
Pros:
Cons:
Review: I've scanned a total of seven pictures with this scanner. Now it screeches and whines and the light bar sticks at the end. Also, read the convoluted explanation as to when (or if) they will ever have XP drivers. No response to email, and no toll-free number - I'm not going to pay to be on hold for 40 minutes. Botton line: DO NOT BUY THIS SCANNER - HP or Epson are much better, even if you just consider support options.
User Rating: 2.5 stars
out of 37 user reviews
ease of use, bad colorby - November 28, 2001
Pros:
Cons:
Review: washed-out colors, images come out very washed out and dark, you alwase have to play around afterwards with the light & contrast, and color ballance to make it look good, other wise the ease of use is very good
User Rating: 3.5 stars
out of 37 user reviews
Hard to set up but works greatby - October 24, 2001
Pros:
Cons:
Review: I had heard that the Onetouch 8650 was a bear to set up with Windows 2000 and this assessment was certainly true in my case. In defense of Visioneer technical support, I dealt with two very knowledgeable and patient individuals who finally were able to resolve the installation problem. The machine itself works flawlessly although the lamp doesn't always turn off when it should. For the money, its a good device and the ADF places it well above the competition.
User Rating: 1.5 stars
out of 37 user reviews
Forget about Visioneerby - October 19, 2001
Pros:
Cons:
Review: Driver support for 'legacy' Visioneer products does not exist (NT2000 drivers will not be made available). This renders my perfectly good scanner, bought about 2.5 years ago, useless. No more Visioneer for me.
User Rating: 3.0 stars
out of 37 user reviews
ADF broken after 1 day of useby - August 7, 2001
Pros:
Cons:
Review: The scanner was woring great the first day of use then the ADF started jamming. After about 100 scans only half the document would go through followed by alot of loud grinding and screeching noises. I wasn't doing anything out of the ordinary...honest. I called Tech Support and they said return it. I'm getting a replacement and hopefully I just got one bad apple out of the bunch.
User Rating: 2.0 stars
out of 37 user reviews
Fast Scan but who needs BMP attachments?by - July 31, 2001
Pros:
Cons:
Review: The scanner works fine except the ADF cannot scan and send emails using anything but a BMP file. Ok if on T3 lines on both ends, but if a modem is involved, forget it. Visioneer should re-evaluate their software for real-world applications.
User Rating: 1.0 stars
out of 37 user reviews
What good is a scanner with out reasonable resolution good software?by - July 18, 2001
Pros:
Cons:
Review: Nothing...Look at the HP Scanjet 7450. Now this is a scanner.
User Rating: 4.5 stars
out of 37 user reviews
Fantastic Office Tool - Can't Live Without it!by - May 31, 2001
Pros:
Cons:
Review: This is a brilliant product. It's the only multi-button scanner I could find with an OCR button, making much of my scanning a breeze. The HP ADF scanners are almost impossible to use for OCR, so I junked mine. The OneTouch feature is pure genius! I seldom have to change the button configuration, but it is brain dead easy to do - just hold down a button to reprogram it. The 8650 is faster and holds more paper than my cantankerous old HP 6350 and document feeding is flawless. Image quality is very good for my office needs, but this is not a pre-press scanner for the graphics designer. Installation was quick and simple and I was scanning in about five minutes!
User Rating: 5.0 stars
out of 37 user reviews
Tops for business & homeby - May 31, 2001
Pros:
Cons:
Review: The 8650 turns out to be the best scanner for all around use on the market. For only $299 I got auto doc feeding, copy/print, faxing, e-mailing multiple paper docs as .tifs with pressing one button, and auto cropping for color pictures. A real 10!
User Rating: 1.0 stars
out of 37 user reviews
An office tool only -- not for graphicsby - May 11, 2001
Pros:
Cons:
Review: This is a tolerable device for office work, but don't let anyone tell you that it will be suitable for graphics work (one size does not fit all). Buy this one for the secretary and buy a real scanner for the folks in the design department.
User Rating: 1.5 stars
out of 37 user reviews
Nice Hardware, Poor Softwareby - April 16, 2001
Pros:
Cons:
Review: I've only had the 8650 less than a week. It's mechanism appears to be OK. It's not as fast as the Paperport Vx I also own but the quality of the scan seems better (though I did not do side-by-side compare). It's glaring weakness is the lack of a software tool to facilitate scanning 2-sided documents. I accept that the scanner does not flip the page like a Xerox machine; but, I expected it to be able to scan fronts of pages and backs of pages and to weave the resulting package into a single stacked document. And the OEM package does not spell out this limitations. Who doesn't have two-sided documents to scan?? As for service. I've tried the e-mail type and so far they have been little or no help. Ususally their answer is my question rephrased and sent back-- very frustrating. I still may keep the 8650 after being able to cobble up a way to get over the 2-sided document hump but is much more labor than I bargained for.
User Rating: 4.0 stars
out of 37 user reviews
Great value product!by - April 8, 2001
Pros:
Cons:
Review: Despite other's comments I had a problem with my scanner upon arrival and it was no trouble getting in touch with Visioneer and it was returned and I got the new scanner in a matter odf days (cross shipping). The quality is more than liveable, one-touch scanning takes some time to setup but is a great feature. The versatility and bargain pricing of this product make it a sure hit.
User Rating: 2.0 stars
out of 37 user reviews
Support...Hello??????by - January 20, 2001
Pros:
Cons:
Review: Another case of email non-support. Ask for sopport and get automatically generated messages that no one has read. Is there something about companies in Calif. not being able to hire literate people to read and respond to customers? Add to this, Visioneer does not make replacement hardward available to replace their parts that fail.
User Rating: 4.0 stars
out of 37 user reviews
First choice for office productivityby - December 14, 2000
Pros:
Cons:
Review: I have Epson 1200U. I also have old Visioneer vX sheetfed. I bought this because my sheetfed would not work under Windows 2000 (I just cried). Epson is for my wife, the artist and photographer. But for my home office, I would not trade the productivity of the Visioneer. I use for faxing, document archival, etc. Document feeder is flawless. Hardware and software work very well together to handle chores quickly and effortlessly. Even the layout is ingenous - it sits sideways on a bookshelf with buttons right at your fingertips. This is not possible with normal scanner layouts.
User Rating: 3.5 stars
out of 37 user reviews
visioneer paper port 6000by - November 22, 2000
Pros:
Cons:
Review: I have a problem with the scanner I change PC and I lost the CD to install the scanner to my new PC is there anything you can do to help me. I enjoy the product very much, but now I can't use it. Sincerely, Josue
User Rating: 2.0 stars
out of 37 user reviews
VISIONEER 7600by - October 21, 2000
Pros:
Cons:
Review: THIS IS MY SECOND VISIONEER SCANNER AND I AM HAVING THE SAME PROBLEMS WITH THIS SCANNER THAT I HAD WITH THE LAST.I THOUGHT THAT MY CPU AND OS WERE THE PROBLEM WITH THE LAST SCANNER.NOW I HAVE A SPANKING BRAND NEW CPU WITH MULTI-MEDIA,3DAND A VEGETABLE SOUP OF GREAT SPECS,WINDOWS ME,AND WORD SUITE 2001 AND THIS SCANNER COULD NOT SCAN SIMPLEBLACK AND WHITE COPIES WITHOUT FREEZING MY COMPUTER,AND DELETING MY ACTIVE DESKTOP.THE ONE TOUCH BUTTON DOES NOT WORKAND THE INSTRUCTIONS WERE INCOHERENT.I HOPE THIS HELPS SOMEONE LIKE THE OTHER REVIEWS HAVE HELPED ME.
User Rating: 0.5 stars
out of 37 user reviews
Visioneer only produces crapby - October 17, 2000
Pros:
Cons:
Review: Visionner is very poor in service and support for their products that just fail. Their products are total crap and you can end up with a dud on your hands that they make every effort for you not to be able to send it back to them
User Rating: 0.5 stars
out of 37 user reviews
Dont buy Visioneer scannerby - October 9, 2000
Pros:
Cons:
Review: I bought a visioneer 6100USB scanner. After windows 2000 released I couldn't install it under win2000. Look at their website, most of their scanner are not supported. Think again if you want to buy visioneer. You will be out of luck once you upgrade your computer or OS
User Rating: 4.0 stars
out of 37 user reviews
Great Price & Does Everything I Need A Scanner For.by - September 29, 2000
Pros:
Cons:
Review: Tied into my old pentium 150 note book I can scan scores of pages at a time without worrying about it. Sure it takes a while but I've always got alot of other thing to do while thats going on. If I need it faster I can always use my desktop with alot less waiting. For people on a budget, why would anyone settle for anything less.
User Rating: 5.0 stars
out of 37 user reviews
Great everyday scannerby - September 20, 2000
Pros:
Cons:
Review: Feeding documents into my other flatbeds became a real chore. I looked for a better scanner with ADF but decided to give this one a try. The ADF alone is worth 250 bucks with other scanners. I have shoved multi-paged documents in this scanner and has worked like a charm each and every time. It use to take me forever to scan stuff in because of the amount of paper shuffling (umm did I scan this page already). I actually use this scanner every day. If I need high quality scans, I will use my other flatbed. But for everyday scanning (I hardly ever scan over 600dpi because of the size of files), this is the best scanner for the price.
User Rating: 3.5 stars
out of 37 user reviews
Cant be beat for productivity enhancementby - August 29, 2000
Pros:
Cons:
Review: I purchased this printer the moment I found it was available. If you are someone who primarily uses a scanner for document management and general SOHO type work I highly recomend this printer. It's very easy to use, fast and the paperport software perfectly complements every feature of the printer. It isnt the sharpest scanner around for graphic work, but for non professional level graphic work and everything other use you could want a scanner for I found no problem whatsoever with this scanner. The automatic document feeder on this unit is a wonderful timesaver, the task of swapping out multipage documents page by page is gone (unless you have double sided documents to scan). The only beef I have is that if you wish to scan multiple pages into a program such as Adobe Acrobat using the automatic feeder, you will find that the onetouch software utility informs you that the target application can not accept multiple page scans at one time. I'm not sure if this is the limitation of the Onetouch software or of Adobe Acrobat so I will not point fingers at anyone specific, but this is a feature that would be extremely useful. Scansoft's (visioneer) hardware and software support are notoriously behind the curve when it comes to customer support (I have owned Visioneer products in the past), but the hardware in my experience has been very user friendly, troublefree and reliable. Occasionally there is the wait for software updates and fixes to be issued in the past for various visioneer products. But I have had no issues whatsoever with this scanner. I use it in both windows 98 (desktop-usb) and windows 2000 (notebook-usb) and am yet to have any hardware or software concerns. Thumbs up!!
User Rating: 1.0 stars
out of 37 user reviews
Very poor productby - August 29, 2000
Pros:
Cons:
Review: I went through 3 of these and finally decided to go with a different brand. Visioneer is a horrible company to buy a scanner from.
The good: Handy automatic document feeder (ADF); easy to use; fast.
