"Software locked up my computer"2.5 starson
Summary: The Paper Port Software would not install and locked up my computer (XP) on each of three install attempts. The scanner itself might be fine, and is an excellent value for its features (currently $40 after rebates at OfficeMax), but I am a novice user and don't have the knowledge (or time) to figure out how to install software in ways other than those described in materials that accompany the unit. (Not everyone is a techie, ya know). Nonetheless, I called Visioneer's tech support to see if there was a way around this, and spent 30 minutes on hold (incurring long distance charges), and finally hung up after no one answered. This one is going back to the store.