- FranklinCovey lineage
- Impressive appearance
- Publisher requires full payment before first use
- Making even simple event and task entries is difficult
- Stingy refund policy
I received a promotional email for new version of PlanPlus Online and, intrigued, purchased online an annual subscription to the product. Per term of the promotional offer, the application's publisher FranklinCovey required payment in full by credit card before granting me access to or use of PlanPlus Online. I ... Read full review
I received a promotional email for new version of PlanPlus Online and, intrigued, purchased online an annual subscription to the product. Per term of the promotional offer, the application's publisher FranklinCovey required payment in full by credit card before granting me access to or use of PlanPlus Online. I dutifully provided my payment details. After subscribing, FranklinCovey confirmed login credentials via email, and I immediately logged in and took the application for a test drive. It looked impressive, but I soon concluded, after making several test task and event entries, that the application was, in the parlance of software writers, buggy. For example, the start and end times entered for a task changed when saved.
Given the challenges I encountered making even simple entries, given other less than stellar reviews of other versions of FranklinCovey software planning products and given most importantly that I didn't have time to wait until, if ever, FranklinCovey fixed the bugs, I decided to cancel my subscription, get refund of the payment in full I'd made 30 minutes earlier and be on my way. Unfortunately, that when the problems began. First, and though I'd activated my subscription less than 30 minutes earlier, I couldn't communicate with FranklinCovey via telephone unless I signed up for paid support ($9.95 for initial setup, $14.95 per incident or $2.99 or $29.99 per month or year respectively. As an aside, I suggest you think twice before buying software or subscribing to a product that doesn't provide, at least initially, some free telephone support. And second, I learned in a 1.5 hour chat session that my payment in full of the promotional annual subscription before I'd even seen the application was completely and forever non-refundable, even if requested within 30 minutes of first use. According to FranklinCovey, only customers they deemed to be returning customers had received the promotion, and those customers like me (I had tried BUT not bought an earlier version of the PlanPlus Online application in 2007) were, unlike all their other customers, ineligible for the 14-day trial with 100% satisfaction guarantee.
In the space of a day then, I paid in full for a product I hadn't seen only to learn, upon seeing it, that it's buggy and, worse, ineligible for refund. To make matters worse still, I now can't use the product for which I've paid a one-year subscription because FranklinCovey have deactivated my log-in credentials.