"Software Crashes and Iolo Does Not Provide Support"0.5 starson by commsoft
Pros: Didn't format my hard drive on install I guess...
Cons: Product does not work, full stop. It failed the first time it ran, and it now crashes immediately (literally, GP faults) when I run it - I never successfully ran it, not even once. On top of that, support is non-existent, they simply do not respond.
Summary: I bought the software last week and it generated script errors the very first time it ran, and GP faults every time it starts up. I have never gotten it to run successfully, and support has not responded to my inquiries at all, now 5 days later.Update: Unlike the prior reviewer, their customer service rep was very courteous with me on the phone and quick to agree to issue me a refund. Apparently the current version of the product has localization problems.
I am an experienced software engineer and relatively expert on Windows technology, seldom requiring support of any kind and in fact much more often providing it to others, and my machine is virus and spyware free. I attempted removal and reinstall without firewalls or anti-spyware running to ensure there was no interference, etc., to no avail - this thing simply will not run on my machine, and Iolo does not have actual tech support (i.e., if no one gets back to you in days, this is not helpful).
I cannot strongly enough recommend against purchasing this software. It's too bad I hadn't looked closely at other people's experiences with Iolo - apparently it's consistent with their past business practices to release software with severe/disabling bugs and not provide support to their users, see, e.g., http://www.forbes.com/2007/04/25/iolo-system-mechanic-tech-personal-cx_de_0425iolo.html, I only hope my experience attempting to get a refund is not as bad as the last reviewer's.
Updated on Nov 6, 2008
It would have been much better had support responded to me rather than needing to call customer service to request a refund, but at least they were good about admitting the problem & hopefully refunding my purchase.