- Average user rating: 3.0 stars out of 32 reviews Back to product review
- My rating: 0 stars
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1 out of 1 people found this review helpful
0.5 stars
"THE WORST PRODUCT/SERVICE IMAGINABLE"
Pros: I GUESS THE FACT THAT IT IS $10.00, BUT IT COST ME DOWN TIME ON THE INTERNET, COST AND MORE HASSLES THAN - NOW THAT I THINK OF IT THERE ARE NO PROS
Cons: No phone service quite often, causes my internet to go down, the WORST customer service, combative, abusive and attempting to be intimidating.
Summary: The first few months were not bad, although I never had enough of signal for the Hotspot, unless I sat on the router. Up to January I only had a few outages. From January on it could be down minutes, hours or even days, Yes, I did the whole thing reset the router and whatever it took - sometimes it would work then for a short time. It would drop calls consistently and regularly. Reset the router and call back - same thing. I could here them for a few minutes - they couldn't hear me, then it would go dead - that whole blue light thing.
Complained and they told me they never had this problem before - liars. Sent me a new router and the same thing started happening. Now I am livid and I get their executive response team again, but not until I start at the lower levels. Emailed Robert Dotson, heard from the executive response team who were combative and extremely verbally abusive. Executive response person is laughing about the problem and speaking over me. Angela, executive response person tells me they are going to investigate my phone calls - now I laugh, after I got over the shock of what she said - is this like wire tapping? I told her go ahead! Told her not to call me again - I needed someone else. She continued to call me and said she would continue to call me, until I emailed Dotson about harassment. Senior tech calls and said he had the same problem, but he was going to come to my home with yet another router and see what he could do - he never showed. He sent me an email saying the router didn't come in.
When I wanted out of the contract in January I was told it would be $200.00 per line to get out of the contract - I had three. Then a week or so ago they send me a Fed Ex letter they are terminating my service. They did so without giving me time to port numbers or anything, leaving us without any phone service abruptly. No 911 service - nothing. Good thing we didn't have a fire or medical emergency. I have contacted the FCC, BBB, AG and am in the process of small claims suit. Spoke to a couple of attorneys who are already involved in class action suits with T-mobile. It qualifies, since the number of people with the same problems are numerous, if you research it. Unfortunately I did not, before I purchased the service. I just figured it would be like Packet 8 and/or Vonage which I had for years without any real problems. I learned my lesson.
T-mobile is a reprehensible company, with some interesting approaches to customer service. Now I have to spend my time to get back my activation fees, expenses for phones, equipment, etc. I have vowed I will not be the typical American consumer that has become nothing more than a door mat. Go ahead T-Mobile investigate my phone calls!
- 1 reply to this review
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READ THIS REVIEW CAREFULLY, I AM GOING THROUGH THE EXACT SAME PROBLEM.
I AM WAITING ON ANOTHER REPLACEMENT. MY 3RD ROUTER IN ONLY 1 YEAR!
T-MOBILE IS BECOMING MORE DICTATORIAL, MILITANT, AND DOWNRIGHT IMPERIALISTIC, WITH THEIR CUSTOMER SERVICE.
IT TOOK ME OVER 5 HOURS JUST TO GET A REPLACEMENT FOR MY CELL PHONE
T-Mobile @Home:
