- Average user rating: 3.0 stars out of 32 reviews Back to product review
- My rating: 0 stars
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1 out of 1 people found this review helpful
2.0 stars
"6 months later, still not ready for prime time"
Pros: Its cheap - at $10/month its less than many other VOIP solutions. The feature list is adequate, although barely so.
Cons: Unreliable, and customer service ranges from mediocre to atrocious. About once every week or two the service goes down. Sometimes a reboot of the router fixes it, other times its 30+ minutes on the phone to reach and deal with customer service.
Summary: I've been struggling with this service for 6 months. The service itself is pretty unreliable, and their customer service is mostly frustration. They claim that many of the problems should have been solved by a firmware update to the router, but that update caused a few weeks of making calls when the other party could not hear me. A few more hours dealing with t-mobile and linksys customer service, and its fixed (for now).
This week the issue was a few hours of some kind of network problem where all long distance calls were failing. The worst was when I contacted customer service, they were not trained on that specific problem, and they revert to blaming the problem on my desktop phone.
Lots of negatives compared with other VOIP solutions:
No web interface to manage features, and very limited advanced features. You can call customer service, and spend 10 minutes getting someone to adjust forwarding, but that's about it. No call blocking based on number. No sending voice mails as an email. No simultaneous ring. No computer dialing interface. Will not support sending faxes, even at low speed. No *67 or other caller ID blocking features. Can't see call history until the monthly bill gets generated. Prohibitively expensive international per minute charge, even to Canada.
Lastly, they want a two year commitment for this, and in hindsight I would not sign up for that again.
For the last month I've also been using magicjack, with no service problems, reasonable international charges, seems to send faxes, a few less features, overall a much better deal.
T-Mobile @Home:
