Pros You get to know the employee's in tech support real well because....
Cons you are on the phone or chatting with them ALL THE TIME because you always have issues with TM
Summary Always have problems with updates and my firewall being shut off be itself. I've had to uninstall and reinstall more times than I change my underwear!!! I have eight months left but I am going to take my losses and ditch TM and get something else.
Pros It only took 7 days and 10 emails to get a refund started, The stated "30 Day Unconditional Money Back Guarantee" on the site is great to reference when fighting with Customer Service for a refund
Cons Doesn't play well with others, Doesn't play with XP SP2 at all, Tech Services are garbage, Customer Service can't read
Summary OMG! Where do I begin - other than saying I should have come here before even thinking of upgrading my 2007 software to the "better" 2008. Fool me once, I guess.
Though the 2007 system worked flawlessly on my machine with XP SP2 and other non-Trend firewalls, anti-virus and anti-spyware systems, 2008 DOES NOT. Even after I removed all other offending programs - at Tech's behest - the program still would not pull up the Main Console. If you can't pull the main console, you can't control the software and you are pretty much using a product that is wortless, IMHO.
Tech seemed heck bent to prove it was my system and not their flawed product and kept me chasing my tail for days rather than admitting there is a serious issue with the product and XP SP2 machines. Now - after email upon email with them - they have admitted there is an issue they can't quite put a finger on with XP SP2 machines. So the removal of my other software was apparently some sort of red herring.
When it became apparent it was NOT my machine and was actually the software, I requested a refund. This was not received well. I spent several additional days arguing with Tech about their money back guarantee before they finally booted me over to Customer Service.
Once at Customer Service, I literally had to re-explain what was occurring - THREE TIMES - before I finally had to get extremely nasty and demand the issue be elevated to a supervisor. It has been and as of today - in theory - they are working on my refund after receipt of my LOD information.
The kicker is, I installed this program on another machine and am preparing to do battle with Trend again - as it too is not working.
If you have XP SP 2, I would STRONGLY suggest not purchasing this software - unless you want to work on practicing your anger management skills.
Pros Was a good AV program before
Cons Will hang your system daily
Summary Read the (USER!) reviews of all the AV progs. They are mostly lousy. I'm going over to NOD32, myself. There are two exe files in trend micro that run - forget the names now. All of a sudden, about three times a day, IE7 will just stop working, requiring a reboot. It's not me, a search of the files found LOTS of unhappy people. The say it's Spybot. First off, I don't buy it, second I have it but not running, and third, so what? The latest version they said it was MS's fault, like they're going to rewrite windows cos you can't write a program that works. I'll tell you, Norton(Bleecchh!), Symatech and this have all gone to the dogs, it seems. For myself, if it doesn't run on my <ordinary> system, it's history........ The days of tinkering with autoexec.bat and config.sys are gone and forgotten. I'll keep Spybot and dump YOU, Trend Micro!
Pros Never detected anything. Spyware software detected all kinds of bugs. Completely useless.
Cons Bills your credit card without prior notification. Opt-out system rather than opt-in. Can be difficult to cancel service if years down the road you don't have your order number... imagine that.
Pros nothing at all, this product has no redeeming qualities at all
Cons save yourself the time, google "virus" and download whatever you find, then, uninstall this software and your machine will probably run faster.
Summary absoulte rubbish (like all Trend products), the only reason you would have this on your system is from a preinstall by a "value adding" vendor who really doesnt value your business at all.
Get avast or clamav, grab a copy of spybot ssd, switch on your OS firewall and exercise some common sense.