"Poor Customer Service Strips Away Any Positive"0.5 starson by harridave
Pros: Poor Customer Service Strips Away Any Positive
Cons: As I told countless Customer Service Reps as I progressed up their chain, the cheap service draws customers but their nonexistant customer service will cause them to lose in the end.
Summary: I did not have service for two months as I went back and forth with everyone I could contact in the company. All the way up to their tech management, I was being told the problem with my service was a power adapter. However, as I kept repeating to all who would listen: "I have a light on the unit...it isnt the power...". Not being an electrician, I agreed to wait 2 weeks for them to ship a replacement power adapter to me. Guess what: DIDNT WORK! I called to try and get the 2 months credited back to me, they wouldnt do it. I even spoke to management who claimed no one has the authority to credit an account. When I finally had enough and canceled the account, they charged me another $40 termination fee, even though I had bought all equipment myself from Best Buy. If they are giving you the equipment in turn for a multi-year/month contract, no problem, but in this case they give you nothing, yet charge you when you cancel. I'm filing a complaint with the BBB and posting everywhere possible to all future consumers: Do not use Vonage. I'll train pigeons before I return to Vonage service.