Manage updates with the Download App
"Good product, but support and assistance tears it down."
1 stars | on by pglibertarian
Pros
seems to be a pretty complete package
Cons
Horrendous support that is expensive and very time consuming. There is no manual in the box or even online. Online help is useless, forcing you to buy their $20 per incident help.
Summary
1) the website offers NO help 2) I can't believe there is not even a set of directions on how to use the product in the box or online 3) this forces you to buy their $20 support per incident 4) I had to repeat myself 6 times for ... Read full review
1) the website offers NO help 2) I can't believe there is not even a set of directions on how to use the product in the box or online 3) this forces you to buy their $20 support per incident 4) I had to repeat myself 6 times for the first help desk contact to understand a very simple questions 5) I was told a technician would call me within 30 minutes. I received a call the NEXT DAY more than 14 hours after the original time quote 6) when I did call after paying my $20, I was on hold for 18 minutes.
