"Not what software should be..."0.5 starson by caxenie
Pros: Initially cheaper than Symantec (now I see why)
Cons: Worst customer service.
Worst program in general.
Please don't waste your time and especially your money!!
Summary: I'm the I.T. admin for a small to medium size company and I recently purchased the Enterprise version of CA which included Total Threat Management, Gateway Security and Host Based Intrusion Prevention System (HIPS). All of it described in one word, CRAP! Unfortunately we wasted about $700 for a yearly subscription... never again.
1) Customer Service: Before I bought the Enterprise suite I was told by a TigerDirect.com sales guy for CA, that we could get tech support 24/7 and even have a dedicated tech install the suite remotely or atleast help with anything I might need help with.
Not so much, every time I've called I've waited atleast 45 minutes before I'd have to hang up and just wait for them to get back to me. And when I finally got to talk to someone, I could barely understand them through their broken English and terrible accents.
2)Software: To get things started off great, they didn't even send me the software on time. I waited 1 month before I called back requesting that they send it again. When I finally got it, they didn't even send me the latest version, so I ended up having to download everything anyway. I won't go into all of the details of what's wrong with this program, so here are the main points:
-Not user friendly, I've installed it the same way on many systems and it will run differently on identical systems.
-If you're considering upgrading to Enterprise Suite then plan for headaches! Not straight-forward whatsoever. Even the implementation documentation doesn't explain the necessary requirements to properly install.
I've been in I.T. for about 7 years and this is the first time I've ever commented on any program before.
I'd rather not have any security software than to have CA installed on my network and on everybody's systems!