"Very poor gas mileage and customer service!!!"1.0 starson by cmw3303
Pros: The style of the Honda Civic Hybrid is very appealing, however, don't be drawn into that appeal. The performance is not worth the money.
Cons: Honda simply doesn't care about it's customer's concerns. Not on a dealership or corporate level. The dealerships are clueless as to why the civic hybrid loses MPG over time. Check the www.hybridcars.com forum for more discussion on this issue.
Summary: Honda is aware of an issue with the control arm on the 2007, however, they are not giving a recall notice. I was told they are not making the owners aware of the problem, because it is "intermittent".
I went in for an oil change and tire rotation at 14,000 miles, and was told that the inspection indicator on the dash was requesting that a full vehicle inspection be conducted. Since my gas mileage had went from 41mpg to 34mpg, I agreed to pay the $150.00 to Sunnyside Honda in Parma OH for the inspection. My vehicle at that time was only 8mos old and straight off the boat directly to me.
Following the inspection, I was told the control arm was defective, and that both rear tires needed to be replaced as a result. The dealership would only replace the control arm and not the rear tires, since the vehicle was over 12,000 miles.
I contacted American Honda customer relations and was told that the tires would not be covered. Why? Because I did not get a tire rotation sooner, and furthermore, that factory Honda tires do not have a mileage rating. This ill logic was the case managers conclusion for not covering the tire replacement. Overall, I paid out over $300.00 for Honda's negligence.
As you can well understand, I am not a happy and proud Honda Civic Hybrid owner at this time. To all that read this, I hope you will get the control arm checked. This is a grave safety issue and Honda Motors is severely negligent to its Honda owners. Personally, I feel they're customer care philosophy, is customer care"less".
Since then, my gas mileage has further decreased to 32 miles to the gallon. FYI, it's not the weather. I moved to NC and it's still dropping. I'm absolutely disgusted because I could have saved a lot of money by purchasing a non-hybrid vehicle, and probably with higher gas mileage.