"Good car overall, but Ford Sync feature is VERY buggy."3.0 starson by dbundesen
Pros: Great styling, good fuel economy. The technology that works is good like the Adaptive Cruise Control and the Lane keeping feature.
Cons: The Ford Sync feature is one of the slowest most bug ridden pieces of tech I have ever had the misfortune of using. The GPS feature is absolutely the WORST I have experienced in the 7 odd years I have been using them.
Summary: I have had my 2013 Ford Fusion for about 6 weeks and 3,500 miles now and I have had a chance to get to know the quirks of the car. There is a lot to like about the car and a lot to NOT LIKE about it as well.
Consumer Reports in their latest issue was correct in stating that they could not recommend the car due to the buggy Ford Sync Program. While the promise of this feature is wonderful, like most tech, it is only good when it actually works.
I have been a Garmin GPS user for years now. They are extremely reliable and I have come to expect them to just WORK. That is what I assumed I would find when I got the GPS Feature in my new Fusion. Boy was I wrong. I live in the San Francisco Bay Area and even simple short hop trips can take up to 5 MINUTES to both calculate and display on the screen. And that is when they display at all. I many times must reenter the information and have it do the calculation a second time for it to work. When you are in Downtown SF and going to your next appointment, you don't have 5 minutes for the GPS to tell you which way to go and on which street. You are driving and just need the information. On my Garmin, it just WORKED. on the Fusion it does NOT.
I have also had the Ford Sync spontaneously CRASH and reboot while in the middle of my drive. No reason. No explanation. Just everything goes dead, including the radio and the car takes a good 3-4 minutes to reboot. This is completely unacceptable.
The Voice Recognition also has many problems. There are times when it just wont understand the simple commands you MUST start with like "Navigation". I have repeatedly stated this top line command and it repeats back to me that I need to say something like "phone, navigation or entertainment. Again, this feature works only SOME of the time. Not all the time, as I would expect when I pay this much for a car.
The CNET review is correct. I am averaging about 40 MPG in my daily commute. I can get 47 MPG when I really work at it, but it takes a very light foot and real concerted effort.
The adaptive Cruise control is my favorite feature. If you set it at 65 MPH and the car in front does 62, you will pace the car in front and you can set the distance you want to stay behind that car, either one, two or three car lengths. I use that all the time and love it.
The fit and finish are only so so. I got the leather interior and the finish on the leather seats is really subpar. The leather on the brand new car is just wrinkled where it should be smooth. I guess I got spoiled with my other car, the Lexus ES.
The car itself is a real head turner and strangers frequently engage me in conversation about the car. that is new for me.
All in all, I give the car a C+. The body design is beautiful. It gets great gas mileage and I love the mid sized sedan. But the Ford Sync feature is really a problem. The 2013 Car issue of Consumer Reports states its a deal killer and I have to agree.
If Ford is able to fix the Ford Sync feature, I will be happy to come and report it hear, but I should not even be having these problems in the first place.
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