Pros Bright and shiny
Cons Lot's of jangly parts, the instructions are not elegant. Dip switches to set defaults. After looking at my new Kevo for a bit, and belatedly realizing each e-key was something that had to be purchased for $2.00, I sent it back.
Summary I did what any sensible technophile would do. I put everything back in the box and sent it back to Amazon! Hopefully, the forthcoming iterations are better!
Pros None at all
Cons Installation was not easy. Took about three hours to install. After it was installed it took almost an hour to even get the lock to set up. The unit kept timing out. Once installed, could not calibrate and use the unit.
Summary I was really excited to receive this lock in the mail as I had preordered it from Amazon the first day I could. I brought it home and installed it right away, and that's where the trouble started. It took over three hours to install (part of that was not the product's fault, but still took three hours). Once it was installed it took another hour to set up the lock, and this isn't even the "calibration" process others have had trouble with. Every time I would attempt to set the lock up, it would time out or I would receive an error message. Once I got it set up I attempted to calibrate the lock. I was expecting to see flashing colors and rings around the lock as described in the instructions. i saw none of it. I could not get the lock to calibrate. Even after reading that another user had to try it 25 times before successfully being able to do it, I kept trying and trying. I could not get it done. Finally I had enough and removed the lock and installed the old lock back. Additionally, I was disappointed that the keys cost $1.99 per key and cannot be reused (you can't issue a key to someone, cancel it, and issue it to someone else). Also, during their pitch on The Shark Tank they talked about how the keys could be programmed such that someone would only have access on certain days during certain hours. Well that function is not currently available. This was a really important function for me. Maybe the lock will be able to do this with future software updates, but I didn't want to risk it at this point.
Overall it's a good concept and eventually I will have a bluetooth lock, but not this one. Expensive for what you get, hard to install, harder to set up the lock, and even harder to calibrate it. Like I said, wait for them to work out the kinks and add more functions.
Pros More Listed Below
Cons More Listed below
Summary So I have been following this product for a couple months on Amazon after I saw an early ad for it. I was very excited and pre-ordered a set of two, one for my house and the other for my parents. I am in my mid 20's and the "Tech Guy" for my family for a little background. Much of the review is focused about the Support and Launch of the Kwikset Kevo, and I will include a "TLDR" PROs and CONs list at the end.
Once I got the first unit in my house I opened it and it looked pretty solid from the outside. So I took my time installing it and following the instructions, and for the life of me could not get the touch feature to function when put together. The strange thing was though, when the unit was assembled without a door, it worked perfectly. So I tried the troubleshooting PDF guide and spend about 2-3 days on it a couple of hours a night trying to figure it out myself. Finally at a lost I decided to contact Kwikset Customer Support.
The first person I spoke to was Jose, and he was very helpful. He gave me some tips on troubleshooting it a little further, because I knew the unit worked I just figured I was failing somewhere on the installation. Afterwards we realized the unit itself was defective as other reviewers are mentioning with similar issues as mine, and they promptly Next Day Air Shipped a new unit out to my house. They also emailed me a label to ship my defective unit back to them. But before I got the new unit I tried to install the other one I had purchased for my parents house. After having taken mine apart and reinstalled it around 7-8 times I had gotten pretty familiar with how it was put together. I installed the 2nd one within 18 minutes and it functioned perfectly and well within my expectations of this product.
So I had various questions over the process of getting all the keys and fobs working between multiple people and houses and locks so I contacted their Customer Support staff several times and with each time I had a pleasant experience. It sometimes took up to 15 - 20 minutes to reach someone but I know many people were calling with their own issues during the launch and the weeks afterwards. My questions and issues were taken care of promptly and every call my info was recorded so I didn't not have to reexplain everything when I called again, they just looked it up. I spoke to Danny, Eddie, and Jose and all of them were very helpful to my family and I.
At one point I failed in the SMARTkey rekeying process of a 3rd Lock I had purchased for our office so that neither the key that came with the lock or the key I was trying to set would open it. I didn't even know you could do this but somehow I did :) So I gave Kwikset a call because I figured I would have to take it to a locksmith to have them take apart the cylinder and insert a new one for a cost. But after explaining what I did within minutes they had created an order to ship a new cylinder and keys to me. Instead of trying to blame customers or have them troubleshoot something to death(even when the customer actually knows what he/she is doing) their Customer Support team distances itself from the practices of other companies by being very committed on making the launch of Kevo a success, even with the issues it was/is suffering at the time.
Many of these negative reviews I feel are unwarranted. So many of the 2-3 star reviews are based on misconceptions and fantasies about what this product could do before it was released. Like the 2 E-Key thing, however upset you are that they are charging you $1.99 for lines of code in an app, this information was widely available before the launch. And they choose to give out 5 E-Keys for free which is great, however I agree with most that should have been the case at launch. Same with the iPhone Smartphone support only, and I am an Android user. I had access to the same amount of information on Amazon, Google, and Kwikset's Website as anyone else and did a moderate amount of research before choosing to preorder a rather expensive lock. Also for people who don't like to read, there were several previews/sitdown videos with the Kevo by sites likes Newegg(really good video), CNET, and others.
To be honest I was really let down when my first unit did not function and especially after I tried a fair amount of troubleshooting on my own to make it work. But the response I got from the Customer Service team (who from my understanding was working overtime/extended hours) to help with these issues was enough to restore my faith in the product. Yes any reviewer who got a defective unit deserves a replacement and from a large company like Kwikset, we shouldn't have to expect this. However they made the process painless and pleasant as possible, and completely rectified the situation. Not many other companies we can say the same about, thats why we love effortless returns at Amazon compared to the Nightmare that is BestBuy or other BigBox Stores :) And sure its Generation 1, and may not be exactly what we wanted, but thats the price of being an early adopter.
The PROs and CONs list below is more or less focused on smaller aspects of the lock system, as I think you already have to be sold on the idea of a Smart Lock before investing the amount of money into it for a system of locks, fobs and E-Keys.
-LED Lets you know the status of your door
-A decent array of colors(3: Silver, Bronze, and Brass)
-Included fog is small and pre-paired
-The App allows you to send E-Keys rather quickly(also Contacts integration)
-Notifications (which I push to my Pebble Watch)
-Tech Support :)
-Wiring should be one cable, better sheathed
-WiFi connection, or BLE enabled WiFi addon for remote features(like unlock from phone)
-Leave more room for wiring, hide/shield more sensitive electronics like the board
-The initial setup should be more streamlined, as in more easily repeatable for troubleshooting, but if it all works you should only have to do it one time anyways ;)
-Android app atleast for E-Key management till the BLE software side comes through, this really should be there because it would allow the Kevo App to have a presence in the Play Store then push the update that gives BLE E-Key access
Pros - Can use a key for backup
- Good concept, just bad execution
Cons - $1.99 for an additional key? No thanks.
- Unlocking/Locking didn't really work. Sometimes it would, but other times it would take ages and ages.
- Product made of a cheap plastic - I was worried it would break.
Summary My Kevo experience was extremely frustrating. I was under the impression this was supposed to make life easier, but when touch to unlock only works every few times, that wasn't the case at all. This is a product that needs to work reliably, and unfortunately Kevo does not.
Wouldn't buy - Will return, and wait to see what other smart locks have in store, or if Kevo gets their act together.
Pros As secure as any Kwikset lock out there... The CNET Review makes no sense at all. CNET should have just reviewed Kwikset as a company and said their locks aren't secure.
Cons I'd like to see more features in the app to delineate time allowed for keys to work, but I'm sure that's coming in the future!!
Summary Awesome product. Android bros, relax -- it will be out for Android eventually. Don't get your panties in a wad, if you want the product just use the included fob until they launch the Android app. Apple's close hold of software-to-hardware made Apple the logical first leap for Kevo. Android is no where near as standardized (not even close) but I'm sure Unikey will tackle that in due time.
VERY easy to set up. Anyone who takes more than 10 minutes to install this deadbolt, probably shouldn't be handling tools. Yeah, I'm referring to the dude who said it took him THREE HOURS to install. YGBSM. No way it took 3 hours. Took me less than 10 minutes.