Pros More Listed Below
Cons More Listed below
Summary So I have been following this product for a couple months on Amazon after I saw an early ad for it. I was very excited and pre-ordered a set of two, one for my house and the other for my parents. I am in my mid 20's and the "Tech Guy" for my family for a little background. Much of the review is focused about the Support and Launch of the Kwikset Kevo, and I will include a "TLDR" PROs and CONs list at the end.
Once I got the first unit in my house I opened it and it looked pretty solid from the outside. So I took my time installing it and following the instructions, and for the life of me could not get the touch feature to function when put together. The strange thing was though, when the unit was assembled without a door, it worked perfectly. So I tried the troubleshooting PDF guide and spend about 2-3 days on it a couple of hours a night trying to figure it out myself. Finally at a lost I decided to contact Kwikset Customer Support.
The first person I spoke to was Jose, and he was very helpful. He gave me some tips on troubleshooting it a little further, because I knew the unit worked I just figured I was failing somewhere on the installation. Afterwards we realized the unit itself was defective as other reviewers are mentioning with similar issues as mine, and they promptly Next Day Air Shipped a new unit out to my house. They also emailed me a label to ship my defective unit back to them. But before I got the new unit I tried to install the other one I had purchased for my parents house. After having taken mine apart and reinstalled it around 7-8 times I had gotten pretty familiar with how it was put together. I installed the 2nd one within 18 minutes and it functioned perfectly and well within my expectations of this product.
So I had various questions over the process of getting all the keys and fobs working between multiple people and houses and locks so I contacted their Customer Support staff several times and with each time I had a pleasant experience. It sometimes took up to 15 - 20 minutes to reach someone but I know many people were calling with their own issues during the launch and the weeks afterwards. My questions and issues were taken care of promptly and every call my info was recorded so I didn't not have to reexplain everything when I called again, they just looked it up. I spoke to Danny, Eddie, and Jose and all of them were very helpful to my family and I.
At one point I failed in the SMARTkey rekeying process of a 3rd Lock I had purchased for our office so that neither the key that came with the lock or the key I was trying to set would open it. I didn't even know you could do this but somehow I did :) So I gave Kwikset a call because I figured I would have to take it to a locksmith to have them take apart the cylinder and insert a new one for a cost. But after explaining what I did within minutes they had created an order to ship a new cylinder and keys to me. Instead of trying to blame customers or have them troubleshoot something to death(even when the customer actually knows what he/she is doing) their Customer Support team distances itself from the practices of other companies by being very committed on making the launch of Kevo a success, even with the issues it was/is suffering at the time.
Many of these negative reviews I feel are unwarranted. So many of the 2-3 star reviews are based on misconceptions and fantasies about what this product could do before it was released. Like the 2 E-Key thing, however upset you are that they are charging you $1.99 for lines of code in an app, this information was widely available before the launch. And they choose to give out 5 E-Keys for free which is great, however I agree with most that should have been the case at launch. Same with the iPhone Smartphone support only, and I am an Android user. I had access to the same amount of information on Amazon, Google, and Kwikset's Website as anyone else and did a moderate amount of research before choosing to preorder a rather expensive lock. Also for people who don't like to read, there were several previews/sitdown videos with the Kevo by sites likes Newegg(really good video), CNET, and others.
To be honest I was really let down when my first unit did not function and especially after I tried a fair amount of troubleshooting on my own to make it work. But the response I got from the Customer Service team (who from my understanding was working overtime/extended hours) to help with these issues was enough to restore my faith in the product. Yes any reviewer who got a defective unit deserves a replacement and from a large company like Kwikset, we shouldn't have to expect this. However they made the process painless and pleasant as possible, and completely rectified the situation. Not many other companies we can say the same about, thats why we love effortless returns at Amazon compared to the Nightmare that is BestBuy or other BigBox Stores :) And sure its Generation 1, and may not be exactly what we wanted, but thats the price of being an early adopter.
The PROs and CONs list below is more or less focused on smaller aspects of the lock system, as I think you already have to be sold on the idea of a Smart Lock before investing the amount of money into it for a system of locks, fobs and E-Keys.
-LED Lets you know the status of your door
-A decent array of colors(3: Silver, Bronze, and Brass)
-Included fog is small and pre-paired
-The App allows you to send E-Keys rather quickly(also Contacts integration)
-Notifications (which I push to my Pebble Watch)
-Tech Support :)
-Wiring should be one cable, better sheathed
-WiFi connection, or BLE enabled WiFi addon for remote features(like unlock from phone)
-Leave more room for wiring, hide/shield more sensitive electronics like the board
-The initial setup should be more streamlined, as in more easily repeatable for troubleshooting, but if it all works you should only have to do it one time anyways ;)
-Android app atleast for E-Key management till the BLE software side comes through, this really should be there because it would allow the Kevo App to have a presence in the Play Store then push the update that gives BLE E-Key access
Pros Bright and shiny
Cons Lot's of jangly parts, the instructions are not elegant. Dip switches to set defaults. After looking at my new Kevo for a bit, and belatedly realizing each e-key was something that had to be purchased for $2.00, I sent it back.
Summary I did what any sensible technophile would do. I put everything back in the box and sent it back to Amazon! Hopefully, the forthcoming iterations are better!
Pros - Touch to open lock convenience
- Works with Iphone, but you dont have to take it out of your pocket
- eKey send is cool
- Keeps track of who enters and exits your house on app
- ReKey functionality
- Cool lights & bling
Cons -eKey Charge
- Connecting cables are difficult to connect and appear fragile
- Back cover is plastic
- eKey charges ? Need them to be transferable and have more with the base package
Summary Received my Kevo last Friday just had the chance to install it yesterday. The overall installation was pretty easy and took about 20 minutes. We had a Kwikset lock on our side door so I was able to re-key this lock mechanically to the same key which was a bonus I didnt know about. Relative to the KEVO install the connecting cable was the hardest part and I ended up pushing the cable into the housing in a different position than was recommended, but I was just happy to get it in there. Given I had to cram the cable in, I was a little concerned that it would not function right. I tested it before calibration and it worked fine - actually a little too good as it seemed like I could activate it from far away, I had my roommate touch the lock while I stood about 16 feet away. Then I calibrated it. The calibration process for the FOB was a little difficult - it took me 4 times but it took on the 4th attempt - Important note - make sure the lock is far enough to have line of sight to the FOB (if you stand too close I think the angle gets cut off). I had it in my right pocket, and it calibrated when I was a little further than arms length away. Then, learning from that experience, I calibrated my phone in my right pocket at about the same distance as my FOB and it worked the first time.
After calibration I tested the working distance for fun and it seems the range reduced to about 5 feet for both the FOB & cell phone (so I felt more secure). Also to check Kwikset's claims of inside security I taped my FOB 6 inches from my door, closed it and checked to see if the lock could be activated and it did not work. I also had my roommate hold the cell phone in their hands acting like they were talking and coming to the door while I tried to open it from the outside - and it did not open up at all. So - I guess 5 stars on security due to the inside / outside.
What I dont like ? and why the 4.5 stars ? I dont like that you only get 2 ekeys and that they are not transferable - I get it if they would give you 2-3 e-keys only, but they should be able to be directed to different users without a charge. I hooked up my roommate to the KEVO with no problem - but now if I get a new roommate - I lose the key and have to buy a new one for $ 1.99. If they at least let me transfer the keys I received at first to other users I would be happy I think. I get it if I wanted to rent my place out and needed 10 keys or something like that the $ 1.99 wouldnt bother me (better than a monthly subscription) but at least give me the original keys with the lock and let me keep them !
Overall very satisfied with the lock - fix the cable install and the e-key policy and I would give it 5 stars all day long ! Would recommend to anyone who likes cool stuff that offers convenience and security with some bling !
Pros As secure as any Kwikset lock out there... The CNET Review makes no sense at all. CNET should have just reviewed Kwikset as a company and said their locks aren't secure.
Cons I'd like to see more features in the app to delineate time allowed for keys to work, but I'm sure that's coming in the future!!
Summary Awesome product. Android bros, relax -- it will be out for Android eventually. Don't get your panties in a wad, if you want the product just use the included fob until they launch the Android app. Apple's close hold of software-to-hardware made Apple the logical first leap for Kevo. Android is no where near as standardized (not even close) but I'm sure Unikey will tackle that in due time.
VERY easy to set up. Anyone who takes more than 10 minutes to install this deadbolt, probably shouldn't be handling tools. Yeah, I'm referring to the dude who said it took him THREE HOURS to install. YGBSM. No way it took 3 hours. Took me less than 10 minutes.
"Great Product"on by bfree5
Pros - Very cool feedback, the touch and flashing lights make opening the door fun
- Easy to use and understand
- Works very well with the iPhone
Cons - No Android
- Calibrating the iPhones took a few tries, if you have issues move the phone closer to the lock.
- You can track usage of the iPhones but not the fobs, I do wish I could assign users and tracking to the fobs.
Summary I had no issues installing the device. Setting up the phones and fobs was easy enough with a few minor calibration issues. No Android yet seems like a huge oversight. I do wish I was able to track and assign users to the fobs like I can to the phones.The device is pretty buggy, I have had real issues adding additional devices. I would wait until they kinks are ironed out before buying a Kevo.
Updated on Nov 11, 2013