HTC Touch (Unlocked)

CNET Editors' Rating 6.3/10 Good Editorial policies >>
Average user rating from 65 users 8.0/10 Excellent Read user opinions >>

Product Summary

The good: The compact HTC Touch features an advanced touch screen that lets you operate the smart phone with your fingertips. The Windows Mobile 6 smart phone also has an updated interface, integrated Bluetooth and Wi-Fi, and a 2-megapixel camera.

The bad: The Touch's tiny onscreen keyboard makes it a pain to enter any text, and the TouchFLO feature doesn't work in landscape mode. The SIM card and microSD slots are hard to access. Also, speakerphone quality was poor, and the device can be sluggish at times.

The bottom line: The HTC Touch boasts an innovative touch screen and sleek interface, but the lack of a sizable keyboard really limits the usability of this device. And despite the beautiful hardware, the Windows Mobile smart phone lags in performance and needs a bit more tweaking before we're ready to snatch one up.

Specs: Band / mode: GSM 900/1800/1900; Talk time: Up to 300 min; Combined with: With digital camera See full specs >>

Price range: $499.99

CNET editors' review

Reviewed by: Bonnie Cha
Edited by: Kent German
Reviewed on: 06/07/2007
Updated on:06/18/2007

Photo gallery:
HTC Touch

HTC, the company behind many of today's most popular Windows Mobile smart phones, is known for offering a broad range of devices. It has done petite, thin, and powerful, and it's even gone above and beyond traditional smart phones, as we saw at CTIA 2007 with the introduction of the HTC Shift and HTC Advantage. And now, the company has once again pushed the limits of design with its latest project: the HTC Touch.

Under the hood, the Touch isn't that different from its HTC and Windows Mobile 6 sibling, the T-Mobile Wing. Yet the HTC Touch makes its mark by offering TouchFLO, a brand-new user interface that allows you to operate the smart phone just by swiping your finger on the device's touch screen. It's innovative and cool, but it's also flawed. Our main concern is the lack of a sizable keyboard, which is a huge drawback for messaging fanatics, and it even slows down simple tasks such as entering new contacts.

HTC is hoping to capture a broader consumer audience with the Touch--someone who is thinking of making the leap from a cell phone to a smart phone--and it's certainly a step in the right direction. It's fun to use, so we didn't feel like we were using a corporate-geared device. We also absolutely welcome the innovation in technology and design, as it opens up the doors to smarter and cooler phones. That said, we're not sure the HTC Touch is quite ready for mass consumption yet. There are some niggling design quirks, and performance can sometimes be sluggish. But mostly, if the company can find a better solution for text input (perhaps by the time it's finally released in the States?), then the HTC Touch could certainly catch on. Bottom line: it's a good first effort, but we'd hold off for now.

Finally, we'd be remiss not to mention the Apple iPhone here. With its touch screen capability, there's a natural inclination to compare the two. In fact, the Touch has already solicited a few, "Oh, so it's like the iPhone?" responses from casual observers. Will it rival the iPhone? We'll know in just a couple of weeks.

The HTC Touch is on sale now in the United Kingdom and will ship in the rest of Europe and Asia later this month. U.S. availability is expected during the second half of the year. No official word on pricing or carrier, but we'll keep you updated with any news and will re-evaluate the device once the we get the U.S. version of the HTC Touch.

Design
The HTC Touch is unlike any other smart phone the company has produced in a number of ways. Obviously, the TouchFlo interface is the biggest story, but the Touch also is the smallest touch screen smart phone that we've seen in recent memory. The handset measures a petite 3.9 inches long by 2.8 inches wide by 0.5 inch tall and weighs just 3.98 ounces, fitting nicely in the palm of your hand and easily slipping into a bag or pants pocket. Compare that to the bulky Palm Treo 755p (4 inches by 2.3 inches by 0.8 inch; 5.6 ounces) or Cingular 8525 (4.4 inches by 2.2 inches by 0.8 inch; 6.2 ounces). In addition, the device features a soft-touch finish (a la T-Mobile Dash), to give the device a nice, rubberlike texture that makes the phone easy to grip.

Moving on to the touch screen. First off, the screen itself measures 2.8 inches diagonally and displays 65,536 colors at a 240x320 pixel resolution. That's all pretty standard, but what sets the screen apart from other smart phones is the TouchFLO technology behind it. Basically, it allows you to operate certain portions of the smart phone with a series of finger swipes or taps. To complement this functionality, HTC also made some interface and menu changes so you can more easily access your messages, applications, and other pertinent information.

Starting with the home screen, if you've used Windows Mobile devices before, you'll notice a new look and feel right away. On top of the shortcuts to your contacts and calendar, you now have one-touch access to your messages, call list, frequently used applications, and even weather. Frankly, it reminds us of the Spb menu interface we saw on the Pharos GPS Phone 600e, and whether it's a copycat or not, we appreciate the convenience of this new interface. From there, you then can dig deeper into the smart phone by dragging your thumb from the bottom of the screen (around the HTC logo) to the top. That will take you to a new screen where you can cycle through a 3D interface of three menu choices: Applications, Contacts, and Media by swiping your finger left to right or vice versa. Launching a program only requires a tap on the appropriate icon. To get back to the home page, just sweep from the top to the bottom of the display.

HTC added new launcher menus to make it easier to access your messages, the Web, and more.

The screen is also smart enough to know the difference between a tap and finger sweep, which comes in handy for scrolling through e-mails and Web pages. When checking out a Web site, a quick flick up or down will tell the Touch to automatically scroll through the page. You can then stop the action by tapping the screen. You can do this with your Office documents, e-mails, and more--all very cool.

Overall, it only took us a few minutes to get a good understanding of those commands, but we needed more time to learn how the touch screen works once you're in an application. For example, to exit out of a Word document, our natural inclination was to swipe the screen downward, similar to what's needed to get back to the home page. But that's not the case. Rather, you press the X or OK box at the top right of the screen, or you can drag your finger upward to get back to the 3D menu. Oh, another thing we noticed: the TouchFLO technology doesn't seem to work when you switch from portrait to landscape mode--oops.

However, our biggest beef with the HTC is that there's no easy way to enter text. Given the compact design, a full QWERTY keyboard is clearly out, but you're reduced to using a tiny virtual keyboard that absolutely requires the use of a stylus. I have pretty small hands and couldn't accurately type messages with my fingertips. Having nails may help, but the stylus is your best bet. It's true that the HTC Touch isn't meant to be a messaging machine for the power business user, but pecking out notes with the little stylus and onscreen keyboard just doesn't sound appealing or efficient. We really hope this is something HTC will reconsider or tweak in the future--perhaps before the device arrives in the States. On the bright side, the virtual dialpad for making phone calls is spacious and usable.

Though you'll mostly use the touch screen to operate the Touch, you do get Talk and End keys and a five-navigation toggle.

You do get some tactile controls on the HTC Touch. Below the display, you get tiny Talk and End buttons and a five-way navigation toggle. Along the right side, you'll find a camera activation key and the SIM card and microSD slots, which are protected by an attached cover. At first, we were pretty excited that you could side load your SIM card and the expandable media until we tried to access the slots. The flap is incredibly hard to open, and we tried using our nail, the stylus, and other sharp objects to crack it open. In the end, the easiest way to access these slots is to take off the back cover and then jimmy it open. But really, that kind of defeats the purpose of having it on the side, don't you think?

We thought it was cool that you could side load your SIM card and microSD card, until we discovered it's incredibly hard to access the slots.

There's a volume rocker on the left side, a mini USB port and lanyard loop along the bottom edge, and a power button at the top. And finally, the phone's speaker and camera lens and self-portrait mirror are located on the back. The HTC Touch comes sleekly packaged with an AC adapter, a wired stereo headset, a microSD card, a USB cable, a protective pouch, a cell phone dongle, and reference material. Check out our cell phone accessories page to learn how you can further personalize your device.

Features
Aside from the new interface, the HTC Touch doesn't offer anything revolutionary in the features department. At its core, the HTC Touch is still a Windows Mobile smart phone, running the latest Windows Mobile 6 Professional Edition. (You can learn more about the operating system here.) We won't touch on all the details; instead we'll just highlight some of the bigger items and then delve into finite details when the U.S. model finally is launched later this year.

At this point, it's unclear whether the U.S. version of the Touch will be CDMA or GSM, but the new U.K. model is a tri-band GSM handset and offers a speakerphone, smart dialing, voice commands and dialing, and text and multimedia messaging. The address book is only limited by the available memory, and as always, the SIM card holds an additional 250 contacts. You can store up to 12 numbers for a single entry, as well as home and work addresses, e-mail, IM screen name, birthday, spouse's name, and more. For caller ID purposes, you can pair a contact with a photo, a caller group, or one of 20 polyphonic ringtones.

Wireless options on the HTC Touch include Wi-Fi and Bluetooth 2.0. Unfortunately, there's no 3G support, so you're left to surf the Web via EDGE speeds or by hopping onto a hot spot. The Touch was able to find and connect to our test access point immediately, and we were surfing the Web in a matter of minutes. As for Bluetooth, the smart phone supports wireless headsets, hands-free kits, object exchange, file sharing, and A2DP for stereo Bluetooth headsets.

The HTC Touch comes equipped with a 2-megapixel camera and a self-portrait mirror.

Finally, the HTC Touch is equipped with a 2-megapixel camera with 8x zoom and video-recording capabilities. The options are pretty standard for a camera phone. You have your choice of five resolutions and four quality settings. There's no flash, you do get white balance settings, including one for night shots, and various image effects. There's also a self timer, a time stamp option, a picture counter, and a flicker adjustment, among other things. For video, the Touch can capture clips with or without sound in MPEG4, Motion JPEG, or H.263 format. There are only two resolution choices, but you get the same white balance and color effect settings from the still camera.

Overall, picture quality was OK, but you'll have to hold the phone really still to get a sharp photo.

Picture quality was OK. Overall, objects had good definition, and colors were mostly bright. However, there was some blurring in the middle and a hint of a yellow overtone. We also found that you had to hold the phone really still to get a decent shot. Video quality was subpar, as clips look extra pixelated.

Performance
We tested the tri-band (GSM 900/1800/1900; GPRS/EDGE) HTC Touch in San Francisco using Cingular/AT&T service, and call quality was OK. We could hear a slight background hiss when we talked to friends; not enough to prevent us from having a conversation or interacting with our bank's voice response system, but enough to be annoying. On the other hand, our callers reported excellent sound with crisp audio and little to no interference. Unfortunately, we didn't get great results from the speakerphone; voices sounded far away and echoed on both ends of the conversations. We were able to pair the Touch with the Logitech Mobile Traveller Bluetooth headset with no problems.

Armed with a 201MHz TI OMAP850 processor and 128MB ROM/64MB RAM, general operation was a tad slow. With about 12MB of free program memory, there was often a few-second delay when opening applications. At first we thought our device just didn't register our touch commands, but it was really a performance issue. Launching any of the multimedia functions really did a number on the Touch, as the screen sometimes froze midway between the music player and menu screen. This happened on a number of occasions, and got to be quite frustrating. Listening to music through the phone's speakers isn't bad. There's plenty of volume, but it's lacking in bass, and unfortunately, you don't get much of a boost with the included pair of earbuds. Video clips were watchable in short spurts.

The HTC Touch's battery is rated for 5 hours talk time and up to 8.3 days of standby time. In our battery tests, we were able to get 6 hours of talk time on a single charge.